At a Glance
- Tasks: Investigate and resolve customer complaints while ensuring compliance with regulations.
- Company: Join a reputable organisation committed to fair customer outcomes.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement.
- Why this job: Make a real difference by protecting the company's reputation and supporting customers.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 50000 - 60000 £ per year.
Your New Role As a Regulatory Executive, you will play an integral role within the Regulations team, ensuring complaints, claims, and voluntary disclosures are investigated, managed, and resolved in line with regulatory requirements and internal policies. You will be responsible for protecting the organisation's reputation through fair customer outcomes, effective complaint handling, and proactive risk management.
Key responsibilities will include:
- Responding to voluntary disclosures received from third-party firms.
- Investigating and resolving complaints and claims from customers and third-party representatives.
- Managing follow-up communications and customer queries efficiently.
- Ensuring all complaints are handled within regulatory deadlines and issuing holding responses where required.
- Maintaining professional relationships with customers and third-party firms, including occasional outbound calls.
- Managing caseloads effectively and escalating potential delays and risks where necessary.
- Recording, investigating, and reporting policy breaches, including root cause analysis.
- Identifying trends and recommending process improvements to enhance customer outcomes.
- Supporting vulnerable customers with empathy and in accordance with regulatory requirements.
- Assisting with CCA remediation activities, voluntary disclosure responses, and Financial Ombudsman Service queries.
Regulatory Executive in Hampshire employer: Hays Talent Solutions
As a Regulatory Executive at our company, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. We offer comprehensive training programmes, a strong emphasis on teamwork, and a commitment to maintaining a healthy work-life balance, all while being located in a vibrant area that fosters innovation and collaboration. Join us to make a meaningful impact while enjoying the benefits of a progressive workplace culture that values your contributions and encourages professional advancement.
