At a Glance
- Tasks: Support a busy Regulations team by managing emails and logging requests efficiently.
- Company: Join a customer-focused organisation committed to regulatory excellence.
- Benefits: Gain valuable experience in a regulated environment with growth opportunities.
- Other info: Dynamic role with potential for career advancement in a supportive team.
- Why this job: Make a real impact by ensuring compliance and excellent customer outcomes.
- Qualifications: Strong organisational skills and ability to manage high volumes of correspondence.
The predicted salary is between 30000 - 40000 £ per year.
Your new company is a well-established and customer-focused organisation operating within a regulated environment. The business is committed to delivering excellent customer outcomes and maintaining the highest standards of regulatory compliance. Due to continued growth, an opportunity has arisen for a Regulatory Administration Executive to support a busy Regulations team.
Your new role as a Regulatory Advisor involves supporting the day-to-day operations of the Regulations team. You will be responsible for managing and triaging high volumes of emails across multiple mailboxes, logging DSARs (Data Subject Access Requests), complaints, and claims within regulatory timescales, and ensuring service level agreements are consistently met.
Key responsibilities include:
- Logging DSARs, complaints, and claims within 24 hours of receipt.
- Issuing acknowledgement letters to customers and Claims Management Companies (CMCs) within regulatory deadlines.
- Managing multiple shared mailboxes and processing correspondence efficiently.
- Monitoring daily exception reports to ensure compliance with SLAs.
- Obtaining call recordings and supporting DSAR requests.
- Contacting customers and CMCs where required to resolve queries.
- Supporting monthly CCA remediation activities.
- Assisting with FOS (Financial Ombudsman Service) referrals.
Regulatory advisor in Hampshire employer: Hays Talent Solutions
Join a well-established and customer-focused organisation that prioritises regulatory compliance and excellent customer outcomes. With a supportive work culture that fosters employee growth and development, this role as a Regulatory Advisor offers the chance to thrive in a dynamic environment while contributing to meaningful compliance efforts. Located in a vibrant area, employees benefit from a collaborative atmosphere and opportunities for professional advancement within a respected industry leader.
