At a Glance
- Tasks: Provide admin support in Collections, Recoveries, and Litigation while managing customer accounts.
- Company: Join a leading organisation focused on customer outcomes and operational excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Dynamic role with a focus on compliance and customer support.
- Why this job: Make a real difference in customer experiences while working in a fast-paced team.
- Qualifications: Strong organisational skills and a passion for helping customers.
The predicted salary is between 30000 - 40000 £ per year.
Your new company Hays is partnering with a leading organisation operating within a highly regulated customer finance environment. With a strong focus on customer outcomes, compliance, and operational excellence, this business is committed to supporting customers through every stage of their journey while maintaining the highest standards of service and governance. This is an excellent opportunity to join a collaborative and fast-paced team where your contribution will have a direct impact on both customer experience and business performance.
Your new role As a Collections Administrator, you will provide comprehensive administrative support across Collections, Recoveries, and Litigation activities. Working within a busy operational environment, you will be responsible for managing customer accounts, supporting vulnerable customers, handling correspondence, preparing legal documentation, and ensuring all activities are conducted in line with regulatory requirements and internal policies.
- Providing end-to-end administrative support across Collections, Recoveries, and Litigation functions.
- Processing incoming and outgoing correspondence, including emails, letters, legal notices, and customer documentation.
- Identifying customers experiencing vulnerability or financial difficulty and ensuring appropriate support is provided.
Collections Administrator in Hampshire employer: Hays Talent Solutions
Hays is an exceptional employer that prioritises a collaborative work culture and values the contributions of its employees. With a strong commitment to customer outcomes and compliance, the company offers extensive growth opportunities within a fast-paced environment, ensuring that every team member can make a meaningful impact on both customer experience and business performance. Located in a highly regulated sector, Hays provides a supportive atmosphere where employees can thrive while upholding the highest standards of service.
