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- Tasks: Manage incident queues, coordinate engineers, and deliver top-notch customer service.
- Company: Join a leading independent tech and services provider in Glasgow.
- Benefits: Competitive hourly rate with flexible work hours and growth opportunities.
- Other info: Exciting role with potential for career advancement until June 2027.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Strong communication skills and ability to prioritise tasks effectively.
The predicted salary is between 26500 - 27500 £ per year.
Join a leading independent technology and services provider as a Site Administrator/Scheduler.
Job Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail.
Location: Glasgow G74 5LP
Rate: An hourly rate, in-scope IR35, of £12.75 (PAYE) OR £16.54 per hour (via a Hays Approved Umbrella Company).
Length: 18 May 2026 to 30 June 2027
Work Schedule: 09:00 to 17:30
Key Responsibilities
- Manage Incident and Request Queues.
- Liaise daily with customers.
- Book, reschedule, and manage customer appointments.
- Close jobs efficiently and accurately.
- Coordinate and manage the work distribution of onsite engineers.
- Adapt quickly to changing workloads, often at short notice.
- Ensure all tasks are completed within SLA targets.
- Maintain accurate records and documentation throughout all activities.
Technical & Administrative Duties
Perform basic technical tasks (training and documentation provided), including:
Scheduler (Resource) in Glasgow employer: Hays Talent Solutions
Contact Detail:
Hays Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler (Resource) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to scheduling and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed tasks or prioritised workloads in previous roles. This will demonstrate your ability to handle the responsibilities of a Scheduler effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Scheduler (Resource) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduler role. Highlight your experience in managing incident queues and coordinating teams, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong communication skills and attention to detail, and don’t forget to show your enthusiasm for working with us at StudySmarter.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have in customer service or administrative roles. We love seeing how you've successfully managed tasks under pressure and met deadlines in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hays Talent Solutions
✨Know Your Stuff
Make sure you understand the role of a Scheduler and the key responsibilities involved. Brush up on managing incident and request queues, as well as coordinating with onsite engineers. Familiarise yourself with SLA targets and how they impact customer service.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, be prepared to demonstrate your ability to liaise effectively with customers and team members. Think of examples where you've successfully managed appointments or resolved issues through clear communication.
✨Prioritisation is Key
The job involves adapting to changing workloads, so be ready to discuss how you prioritise tasks. Share specific instances where you've had to manage multiple responsibilities and how you ensured everything was completed on time.
✨Attention to Detail Matters
Highlight your attention to detail by discussing how you maintain accurate records and documentation. Prepare to give examples of how this skill has helped you in previous roles, especially in administrative or technical tasks.