At a Glance
- Tasks: Lead a dynamic team while ensuring top-notch service delivery and a positive culture.
- Company: Join a leading tech and services provider with a family feel.
- Benefits: Enjoy free parking, subsidised canteen, and excellent training opportunities.
- Other info: This role offers great career growth and a supportive team atmosphere.
- Why this job: Make an impact in a fast-paced environment where no two days are the same.
- Qualifications: Proven leadership skills and a solid understanding of Enterprise IT required.
The predicted salary is between 30000 - 40000 £ per year.
Join a leading independent technology and services provider as Team Lead.
Job Overview: This is a dynamic role where priorities may shift daily. You'll need to balance leadership responsibilities with operational delivery while ensuring high standards and a positive team culture.
Location: Unit 29 Fairfield Place - East Kilbride, Glasgow G74 5LP
Contract Length: 6 months
Work Schedule: Monday - Friday (9:00 - 05:30) Onsite
Key Responsibilities:
- People Leadership (50-80%)
- Lead and develop a team of on-site technicians/support staff.
- Hold regular team briefings and quarterly 1:1s, fostering a positive and motivated team culture.
- Manage day to day people matters: performance, behaviour, absence, holiday, and resource planning.
- Support personal development and ensure your team has the right skills and tools to deliver excellent service.
- Oversee recruitment, onboarding, and offboarding across both internal employees and partner provided resources.
- Ensure full compliance with internal processes such as expenses, overtime, training and health & safety.
- Operational Delivery (20-50%)
- Plan and prioritise workloads to meet business needs and Service Level Agreements (SLAs).
- Collaborate with Delivery Leadership, swap and logistics teams, and customer stakeholders.
- Use reporting and data insights to support continuous improvement.
- Manage on-site stock locations, including asset security and process adherence.
- Handle escalations, complaints, and risk identification within your remit.
- Support process improvements, new service introductions, and operational changes.
- Maintain strong relationships across internal teams and customer environments.
- Understand customer contracts and recognise how changes may impact service delivery.
- Support new business take-ons and contribute to resource optimisation.
You are the candidate:
- Proven leadership and people management experience aligned with company values.
- Strong organisational skills with the ability to manage multiple priorities.
- Solid understanding of Enterprise IT and related technologies.
- Excellent communication and relationship building skills.
- Proficiency with MS Office and reporting tools.
- Experience using ticketing systems.
Desirable:
- Knowledge of internal client processes and tools.
- Familiarity with customer operational processes.
- ITIL knowledge or accreditation.
Additional Information:
Interview Process: In Person/Team online. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family feel work environment, with you at the centre.
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
