At a Glance
- Tasks: Provide desktop support, hardware installations, and troubleshoot software issues.
- Company: Join a leading UK telecoms and technology services provider.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic tech environment.
- Why this job: Be the go-to tech hero, solving problems and making a difference every day.
- Qualifications: Tech-savvy with a knack for problem-solving and customer service.
The predicted salary is between 19.33 - 19.33 £ per hour.
Join a leading UK telecoms and technology services provider as a Desktop Support Technician!
Job Overview: As a Tech 2, you will serve as the primary on-site or sole point of contact, providing desktop hardware installations, device swaps, automated builds, and desk-side support while addressing walk-up hardware and software queries and managing repairs through warranty processes. You will maintain accurate records in ServiceNow, conduct proactive desk and meeting room checks, support troubleshooting for meeting rooms, strictly follow established procedures, and escalate issues to Team Leaders when necessary.
Location: Leeds LS1 4BT
Contract Length: 22 June 2026 - 4 June 2027
Rate: In Scope of IR 35, £19.33/hour via Hays Approved Umbrella or £14.90/hour via PAYE
Hours: Monday to Friday (09:00 - 17:30)
Key Responsibilities:
- Working either within a team on site or as the single point of contact for site.
- Provide desktop hardware installation and swap services and assist users if required.
- To start automated builds and simple scripted post-login configuration on laptop computers in the case of software failure and manage hardware repair through the customer defined warranty routes where required.
- Provide desk side support functions to the customer.
Desktop Support Technician employer: Hays Talent Solutions
As a Desktop Support Technician with a leading UK telecoms and technology services provider, you will thrive in a dynamic work culture that prioritises employee development and collaboration. With opportunities for growth and a supportive environment in the vibrant city of Leeds, you will enjoy competitive pay and a structured work schedule that promotes work-life balance, making this an excellent place for those seeking meaningful and rewarding employment.
