Join a leading technology company as Senior Customer Engineer - Level 2!
Job Description:
Job Title: Senior Customer Engineer - Level 2
Location: Derby, DE24 8DZ
Rate: PAYE - £14.90/hr (Basic) or UMB £19.33 per hour (Inside IR35)
Start/End Date: 01/12/2026 to 03/05/2027
Work Schedule: Mon-Fri 09:00-17:30
Key Responsibilities
Undertake incident and request tasks
Possess 2nd line responsibility for resolving incidents with SLA
Maintain a ?2% incident per month target
Be responsible for the completion of assigned works within allocated timeframes
Undertake Project Tasks, supporting both internal and external Project Managers
Undertake Non-Standard Requests tasks to agreed timescales
Proactively communicate and coordinate with Level 3 teams to highlight major level issues
Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
Install & configure software and hardware
Skills and experience
An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
Experience handling LTSC Channels and KIOSK is highly desirable
Basic level understanding of SCCM/Active Directory and a working knowledge of IT service models
Networking experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
Computer peripherals - including, but not limited to, printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
Excellent customer interface and customer service skills
Some flexibility with working hours when needed
Full UK Driving Licence.
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now...
Technician 2- CCFGP1JP in Derby employer: Hays Talent Solutions
Join a dynamic and innovative technology provider in Birmingham, where we prioritise employee growth and development. Our collaborative work culture fosters creativity and technical excellence, offering you the chance to enhance your skills while delivering exceptional customer service. With competitive pay and a supportive environment, this role as a Customer Engineer is not just a job, but a pathway to a rewarding career in the tech industry.
