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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and support contact centre operations.
- Company: Join a leading global automotive brand with a strong customer-centric culture.
- Benefits: Competitive pay, modern facilities, and potential for permanent roles.
- Other info: Full training provided and opportunities for career progression.
- Why this job: Make a real difference to customers while developing valuable skills.
- Qualifications: Experience in customer-focused environments and strong communication skills.
The predicted salary is between 30000 - 31000 £ per year.
Location: Tongwell, Milton Keynes - hybrid working
Hours: 37.5 hours per week: 09:00 - 17:00 with a 30-minute lunch and a 15-minute break.
Start: ASAP
Duration: 12 months initially
Basic Rate: £14.77 per hour
Your New Role:
In this role, you will play a vital role in delivering exceptional customer experiences while supporting the smooth day-to-day running of our contact centre operations. This is a fast-paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most. While this role is initially temporary, it provides a strong foundation for starting your career within the company, with the potential to progress into permanent opportunities across the business.
You will be:
- Handling inbound customer enquiries via phone and email
- Managing escalated queries with professionalism, empathy, and sound decision-making
- Identifying and supporting vulnerable customers with care and patience
- Working collaboratively with colleagues to resolve issues at the first point of contact where possible
- Maintaining a customer first approach while meeting operational targets
- Ensuring all interactions are compliant with FCA requirements, internal policies, and regulatory standards
What You'll Need to Succeed:
- Have experience in a fast-paced, customer-focused environment (financial services preferred but not essential)
- Stay calm and resilient under pressure
- Are flexible and adaptable, happy to support where needed most
- Communicate clearly and confidently with customers and colleagues
- Enjoy working as part of a collaborative, team-oriented culture
- Are motivated by helping customers and delivering the best possible service and outcomes
Compliance & Integrity
You’ll work to the highest standards, ensuring compliance with:
- FCA regulations
- Data Protection (DPA)
- Anti Money Laundering
- SAF, ECCD, Code of Conduct
- Anti Bribery and Corruption policies
Full training will be provided.
What You'll Receive in Return:
- Opportunity: Work with a leading automotive brand.
- Modern Facilities: The spacious, modern headquarters in Tongwell, Milton Keynes, offer amenities such as an on-site café, hot desks, and free parking
- Technology: Contingent workers receive their own laptop.
- Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
- Long-Career Progression: Potential for permanent role opportunities.
Join Us
If you’re looking for a role where you can learn, adapt, and make a real difference to customers, this is your opportunity to join a leading global brand with a strong customer-centric culture.
Customer Operations Specialist employer: Hays Talent Solutions
Contact Detail:
Hays Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, role-play with a friend or family member to get comfortable. This will help you stay calm and confident when it counts.
✨Tip Number 3
Show your adaptability! Be ready to share examples of how you've handled fast-paced environments before. Highlighting your flexibility can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we want to see you succeed!
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Specialist role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves handling customer enquiries, it's crucial to demonstrate your communication prowess. Use clear and confident language in your application to reflect how you'd interact with customers and colleagues. Remember, we value a friendly tone!
Emphasise Your Adaptability: This position is all about being flexible and resilient in a fast-paced environment. Share examples from your past experiences where you've successfully adapted to changing situations or handled pressure. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Hays Talent Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Operations Specialist role. Familiarise yourself with the key responsibilities, such as handling customer enquiries and managing escalated queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in a customer-focused environment. Highlight situations where you stayed calm under pressure or resolved issues effectively. This will illustrate your ability to handle the fast-paced nature of the role and your commitment to delivering exceptional service.
✨Demonstrate Team Spirit
Since this role involves working collaboratively, be ready to discuss how you've successfully worked in teams before. Share specific instances where you supported colleagues or contributed to a team goal. This will show that you’re a team player who values collaboration, which is crucial for this position.
✨Understand Compliance and Regulations
Familiarise yourself with the compliance standards mentioned in the job description, such as FCA regulations and Data Protection. Being able to discuss these topics during your interview will demonstrate your awareness of the importance of compliance in customer operations and your readiness to uphold these standards.