Job Description
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Join a leading telecommunication company as an IT Support Technician (Level 2)!
\n Job Overview
This role involves providing on-site desktop support, hardware installations and laptop refresh services, either independently or as part of a team. Responsibilities include troubleshooting hardware and software issues, assisting users with device builds and configurations, supporting meeting rooms, handling walk-up IT queries, maintaining accurate records in ServiceNow, conducting proactive equipment checks, and ensuring adherence to established procedures while escalating issues when required.
\n Job Title: IT Support Technician (Level 2)
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Location: Bristol BS1 6ED
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Rate: PAYE - £14.90/hr (Basic) or UMB £19.33 per hour (Inside IR35)
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Start/End Date: 24-Aug-2026 to 26-Feb-2027
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Work Schedule: Mon-Fri 09:00-05:30PM
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Key Responsibilities
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- T2 Technician On-site Site-Based engineer
- Working either within a team on site or as the single point of contact for the site.
- Provide desktop hardware installation and swap services and assist users if required.
- To start automated builds and simple scripted post-login configuration on laptop computers in the case of software failure and manage hardware repair through the customer defined warranty routes where required.
- Provide desk side support functions to the customer if needed and handle walk-up queries for software and hardware issues.
- Upkeep of system records, principally ServiceNow. Strict adherence to procedures, scripts and polices is a must.
- Proactive scheduled desk and meeting room checks to ensure maximum possible availability.
- Meeting room support and fault diagnosis.
- Ensure the team leaders are aware of any issues or potential escalations.
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How to Apply:
\n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
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