At a Glance
- Tasks: Provide on-site IT support and troubleshoot hardware/software issues.
- Company: Join a dynamic team at a leading tech support company.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Work in a collaborative environment with a focus on professional development.
- Why this job: Make a real difference by helping users solve their tech problems.
- Qualifications: Experience in desktop support and strong customer service skills.
The predicted salary is between 14.9 - 14.9 £ per hour.
We are looking for a T2 Technician who will act as an on-site IT Support Engineer, providing desktop and end-user support services. The role involves working either as part of a team or as the single point of contact for site-related IT issues, ensuring smooth operation of hardware, software, and meeting room technologies.
Start Date: 22 June 2026
End Date: 30 August 2030
Working Hours: Monday - Friday, 09:00 - 17:30
Location: Garth Road, Gwynedd, Bangor, LL57 2RG
Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE OR £19.33/hr (via a Hays approved umbrella company)
Key Responsibilities:
- Act as on-site IT support, either independently or within a team
- Perform desktop hardware installations, upgrades, and swaps
- Provide desk-side support for hardware and software issues
- Handle walk-up user queries efficiently and professionally
- Initiate automated builds and post-login configurations for laptops
- Coordinate hardware repairs via defined warranty processes
- Maintain accurate system records in ServiceNow and follow strict processes
- Conduct proactive desk and meeting room checks to ensure availability
- Provide meeting room support and fault diagnosis
- Escalate issues or risks to Team Leaders as necessary
Key Requirements:
- Proven experience in desktop support/IT support roles (2nd line/T2 level)
- Strong knowledge of hardware installation, troubleshooting, and repair coordination
- Familiarity with ticketing systems (ServiceNow preferred)
- Ability to follow defined processes, scripts, and policies
- Excellent customer service and communication skills
- Ability to work independently as well as part of a team
- Proactive approach to maintenance and issue prevention
- Full UK Driving Licence (mandatory)
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Desktop support Engineers (Level 2) in Bangor employer: Hays Talent Solutions
Join a dynamic team at our Garth Road location in Gwynedd, where we prioritise employee growth and development in the IT support sector. Our collaborative work culture fosters innovation and excellence, providing you with the opportunity to enhance your skills while delivering top-notch desktop support services. With competitive pay rates and a commitment to employee well-being, we offer a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop support Engineers (Level 2) in Bangor
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Talent Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays Talent Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays Talent Solutions!
✨Direct Apply to Hays Talent Solutions
Let's not forget to apply directly through the Hays Talent Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop support Engineers (Level 2) in Bangor
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Talent Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Talent Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Talent Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
