At a Glance
- Tasks: Develop and implement performance measurement frameworks for digital services.
- Company: Join a high-profile public sector digital transformation programme.
- Benefits: Competitive day rate of £400, hybrid working, and exposure to large-scale initiatives.
- Other info: Fast-paced environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact on services used by millions while collaborating in an innovative environment.
- Qualifications: Active SC Clearance and experience as a Performance Analyst in public sector.
We are currently recruiting for a Performance Analyst to join a high-profile public sector digital transformation programme. This is an exciting opportunity to work within a fast-paced, multidisciplinary delivery environment focused on developing and improving customer-facing digital services.
The successful candidate will join a team responsible for supporting a rapidly evolving portfolio of digital forms, helping to ensure that data and insight sit at the heart of decision-making. You will play a key role in shaping how performance data is collected, analysed, and utilised to improve service outcomes and customer experiences.
Working closely with stakeholders and senior analytical professionals, you will help establish meaningful performance frameworks that enable teams to understand and optimise the entire user journey, while supporting wider transformation initiatives across the digital landscape.
What You'll Be Doing
- Developing and implementing performance measurement frameworks for digital services and forms.
- Working with stakeholders to understand business and user needs and translate these into effective analytical solutions.
- Analysing data across the end-to-end customer journey to identify trends, opportunities, and areas for improvement.
- Supporting the development of data-driven decision-making within multidisciplinary agile teams.
- Building queries and creating meaningful insights beyond predefined specifications.
- Collaborating with delivery teams and senior performance analysts to improve how data is collected and utilised.
- Exploring relationships between digital service performance and operational outcomes, including customer contact and casework efficiency.
- Contributing to continuous improvement initiatives within a fast-moving delivery environment.
What You'll Need to Succeed
- Active SC Clearance.
- Proven experience as a Performance Analyst within government or public sector environments.
- Strong understanding of GDS service standards and digital service delivery.
- Experience establishing performance measures and data frameworks.
- Strong analytical and problem-solving skills.
- Ability to communicate insights effectively to both technical and non-technical stakeholders.
- Experience working within agile, multidisciplinary teams.
- Comfortable working in a fast-paced environment with short delivery cycles.
- Ability to manage multiple priorities and adapt quickly to changing requirements.
Desirable Experience
- Experience supporting digital transformation programmes.
- Understanding of customer journey analytics.
- Exposure to operational performance data and service optimisation.
- Experience working with customer-facing digital services and forms.
What You'll Get in Return
- Opportunity to work on a high-profile public sector programme delivering services used by millions.
- Collaborative and innovative delivery environment.
- Exposure to large-scale digital transformation initiatives.
- Hybrid working arrangement with two days per week onsite in Telford.
- Competitive day rate of £400 per day.
If you're interested in this role, click 'Apply Now' to submit your application, or contact Hays Technology for a confidential discussion and further information.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SC Cleared Performance Analyst - Digital Forms Project in Telford
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We think you need these skills to ace SC Cleared Performance Analyst - Digital Forms Project in Telford
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at HAYS Specialist Recruitment.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at HAYS Specialist Recruitment. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
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Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
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Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
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In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
