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- Tasks: Provide desktop support and manage IT infrastructure for a global team.
- Company: Join a leading sustainable manufacturing organization with a dynamic work environment.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a supportive team culture.
- Why this job: Make a significant impact in IT support while collaborating with a global team.
- Qualifications: Strong problem-solving skills and experience in desktop support and IT management required.
- Other info: Willingness to provide after-hours support and travel for site visits is essential.
The predicted salary is between 22800 - 42000 £ per year.
Your Company ?? A dynamic and supportive work environment awaits you at a leading sustainable-award manufacturing organisation with sites across the UK, Ireland, and beyond. Join a global team dedicated to delivering exceptional IT services and ensuring a stable and reliable IT infrastructure. Your Role?? As an IT Support Specialist, you will: Provide onsite and office-based desktop support for staff and mobile users. Ensure quality end-user support and a stable IT infrastructure. Offer 1st and 2nd level support via the ServiceDesk ticketing system. Efficiently categorise and resolve incidents using remote desktop tools or physical attendance. Collaborate with the local business IT team for 1st level end-user and infrastructure support. Manage Active Directory and IT requirements for ongoing operations and site projects. Set up and configure new hardware, including PCs, laptops, and printers. Support and maintain server and network infrastructure. Manage Meraki Networks and VLANs for OT and IT environments. Handle phone systems and mobile device (Android and iOS) management. Oversee asset management and lifecycle. Liaise with application and system vendors on behalf of local teams. Perform patch management of both local and cloud-hosted systems. Conduct data backup and recovery tasks. Plan and implement disaster recovery strategies. Research problems and create documentation. Work closely with a virtual infrastructure team. What You Need to Succeed?? To excel in this role, you should have: Strong problem-solving skills and a proactive approach. Experience in desktop support and IT infrastructure management. Knowledge of Active Directory, server, and network infrastructure. Familiarity with Meraki Networks, VLAN management, and mobile device management. Excellent communication and collaboration skills. The ability to manage multiple tasks and prioritise effectively. Willingness to provide after-hours support and travel for site visits. What You Will Get in Return?? In return, you will receive: A collaborative and supportive work environment. Opportunities for professional growth and development. The chance to work with a global team and make a significant impact. Competitive compensation and benefits. A top class manager. If you are a proactive problem-solver with a passion for IT support, I would love to hear from you. Apply now to hear more and help our clients deliver exceptional IT services across their sites! ?? If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be Skills: network exchange active directory Benefits: 38000
Systems Support Analyst employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Active Directory and Meraki Networks. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your problem-solving skills during the interview process. Prepare examples of past experiences where you successfully resolved IT issues, as this will demonstrate your proactive approach to challenges.
✨Tip Number 3
Showcase your ability to work collaboratively with teams. Be ready to discuss how you've effectively communicated and collaborated with colleagues in previous roles, especially in IT support scenarios.
✨Tip Number 4
Be prepared to discuss your experience with after-hours support and site visits. This role may require flexibility, so demonstrating your willingness to go the extra mile can make a positive impression.
We think you need these skills to ace Systems Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT infrastructure management. Emphasize your familiarity with Active Directory, Meraki Networks, and mobile device management.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and proactive approach. Mention specific examples of how you've successfully managed IT support tasks in the past.
Highlight Communication Skills: Since excellent communication and collaboration skills are essential for this role, provide examples in your application that demonstrate your ability to work effectively with teams and manage multiple tasks.
Show Enthusiasm for IT Support: Express your passion for IT support in your application. Mention your willingness to provide after-hours support and travel for site visits, as this shows commitment to the role.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled IT issues in the past. Highlight your proactive approach and ability to think on your feet, as these are crucial for a Systems Support Analyst.
✨Demonstrate Technical Knowledge
Familiarize yourself with key technologies mentioned in the job description, such as Active Directory, Meraki Networks, and mobile device management. Be ready to explain how you've used these tools in previous roles.
✨Emphasize Communication and Collaboration
Since this role involves working closely with local business IT teams and vendors, be sure to highlight your communication skills. Share examples of successful collaborations and how you’ve effectively managed relationships in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world IT support scenarios. Practice articulating your thought process and the steps you would take to resolve common issues, demonstrating your analytical skills.
