At a Glance
- Tasks: Drive IT service improvements and manage problem resolution for a national organisation.
- Company: Join a leading national organisation in Swansea with a focus on innovation.
- Benefits: Competitive salary up to £50,000, hybrid working, and career development opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real impact by enhancing IT services and driving efficiency.
- Qualifications: Experience in IT service improvement and knowledge of ITIL best practices.
The predicted salary is between 50000 - 50000 £ per year.
Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea.
In the role, you will own and drive end-to-end problem management and service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance.
You'll lead continuous service improvement initiatives to reduce repeat issues, enhance efficiency, and deliver measurable benefits. You will analyse service performance data to produce insights, drive preventative actions, and improve SLA outcomes. You'll also provide governance and oversight across support teams, ensure adherence to processes, act as an escalation point, and deputise for the Helpdesk Manager when needed.
To be considered for the role, you'll need to have experience in a similar IT service improvement/IT service delivery role and be experienced with ITIL best practice. Coming from a technical hands-on background would be beneficial but not essential.
IT Service Improvement Manager in Swansea employer: HAYS Specialist Recruitment
Hays is an exceptional employer, offering a dynamic work environment in Swansea that fosters innovation and collaboration. With a strong commitment to employee growth, we provide continuous learning opportunities and a supportive culture that values your contributions. Enjoy the benefits of hybrid working, competitive salary, and the chance to make a meaningful impact in IT service management while being part of a national organisation dedicated to excellence.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
