At a Glance
- Tasks: Lead IT governance and resilience initiatives, ensuring operational stability and continuous improvement.
- Company: Join a large, expanding organisation in Sheffield during an exciting transformation phase.
- Benefits: Competitive salary, generous pension, flexible working, and 30 days annual leave.
- Other info: Enjoy hybrid working, a discretionary bonus scheme, and a range of lifestyle benefits.
- Why this job: Make a real impact on IT governance while developing your skills in a dynamic environment.
- Qualifications: Experience in IT Service Management and strong understanding of ITIL practices required.
The predicted salary is between 47500 - 47500 £ per year.
Your new company
IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations.
Your new role
- Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity
- Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks
- Support internal and external audit activity, including evidence gathering, remediation tracking and governance input
- Conduct technology risk and control assessments, driving mitigation and escalation where required
- Embed governance controls into agile delivery processes and operational workflows
- Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements
- Support business resilience and continuity planning, including Business Impact Assessments and recovery activities
- Maintain governance artefacts and ensure compliance with internal and regulatory standards
What you'll need to succeed
- Proven experience within Enterprise IT Service Management/IT Operations
- Strong understanding and practical application of ITIL (ideally ITIL 4)
- Experience leading governance forums such as Change Advisory Boards (CAB)
- Solid knowledge of risk management, controls and audit processes
- Strong stakeholder engagement skills with the ability to influence at all levels
- Desirable: Experience in complex or fast-paced organisations
- Familiarity with tools such as JIRA or other service management platforms
- Exposure to resilience, BCM or incident management environments
What you'll get in return
- Competitive salary up to £47,500 pro rata
- 15% employer pension contribution
- 30 days annual leave + bank holidays, with option to buy/sell leave
- Hybrid and flexible working arrangements
- Discretionary bonus scheme
- Healthcare cash plan, life assurance and income protection
- Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts)
- Enhanced family leave and paid volunteering days
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
IT Service Manager -Governance/Resilience in Sheffield employer: HAYS Specialist Recruitment
Join a dynamic and expanding organisation in Sheffield as an IT Service Manager, where you will be part of a collaborative IT Governance & Resilience team dedicated to driving continuous improvement and operational stability. With a strong focus on employee growth, the company offers competitive salaries, generous annual leave, and a range of lifestyle benefits, all within a supportive work culture that values flexibility and innovation. This role not only provides the opportunity to lead impactful governance initiatives but also fosters a sense of purpose through meaningful contributions to the organisation's transformation journey.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager -Governance/Resilience in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in governance and resilience. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL 4 principles and governance practices. We recommend creating a list of scenarios where you’ve successfully implemented these practices in past roles. This will help you showcase your experience effectively!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Manager -Governance/Resilience in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Manager role. Highlight your experience with ITIL, governance practices, and any relevant tools like JIRA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about governance and resilience in IT. Share specific examples of how you've improved processes in previous roles. We love a good story!
Showcase Your Stakeholder Skills:In your application, emphasise your ability to engage and influence stakeholders at all levels. We value strong communication skills, so give us examples of how you've successfully collaborated with teams or led forums like Change Advisory Boards.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 4 knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in governance and service management. This will show that you understand the framework and can effectively implement it in their organisation.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged with stakeholders at various levels. Highlight instances where you've influenced decisions or driven change through collaboration. This is crucial for the role, so having specific anecdotes will help demonstrate your capability.
✨Be Ready for Governance Scenarios
Expect questions around governance practices, such as Change Enablement and Release Management. Think of real-life scenarios where you’ve led governance forums or managed audits. This will help you articulate your experience and problem-solving skills effectively.
✨Familiarise Yourself with Tools
If you have experience with tools like JIRA or other service management platforms, be prepared to discuss how you've used them in your previous roles. If you're not familiar with them, do a bit of research to understand their functionalities and how they relate to governance and resilience.
