At a Glance
- Tasks: Lead and coordinate vehicle service campaigns to ensure customer satisfaction and operational efficiency.
- Company: A leading manufacturer in the transport and engineering sector with a focus on innovation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a collaborative team and grow your career in a dynamic industry.
- Why this job: Make a real impact on service improvements and work on strategic projects.
- Qualifications: Experience in managing service campaigns and strong communication skills are essential.
The predicted salary is between 51750 - 63250 £ per year.
A leading manufacturer within the transport and engineering sector is seeking an experienced Service Campaign Manager to join their growing Aftermarket team. This is an exciting opportunity to take ownership of vehicle fit, rework and service campaign programmes, ensuring high levels of customer satisfaction, operational efficiency and product reliability across fleets in the field.
As Service Campaign Manager, you will be responsible for leading and coordinating proactive vehicle rework and retrofit campaigns from initial assessment through to successful completion. Working closely with engineering, quality, procurement, field service teams and customers, you will ensure campaigns are delivered safely, on time, within budget and to the highest quality. Responsibilities include:
- Developing and managing detailed campaign and retrofit plans
- Assessing campaign requirements, risks, costs and business justification
- Managing teams, contractors, suppliers and service partners
- Coordinating vehicle recalls, upgrades and technical modifications
- Monitoring campaign progress, budgets and completion targets
- Communicating effectively with customers and internal stakeholders
- Managing campaign materials, stock control and sales orders
- Reviewing technical work instructions to ensure practical implementation
- Presenting campaign updates and performance reports to senior leadership
- Driving continuous improvement across service, quality and engineering functions
What You'll Need to Succeed:
- Previous experience managing service campaigns, retrofit programmes, vehicle recalls or large-scale field service projects
- Strong people management and stakeholder engagement skills
- Experience coordinating contractors, suppliers and field-based teams
- Excellent planning, organisational and project management abilities
- Commercial awareness with experience managing budgets and cost control
- Strong communication skills with the ability to engage customers and senior stakeholders
- Experience within automotive, transport, heavy vehicle, engineering, manufacturing or aftermarket environments would be highly advantageous
- Knowledge of ERP systems and stock management processes is desirable
What You'll Get in Return:
- Competitive salary and benefits package
- Opportunity to influence critical service and product improvement programmes
- Career development within a growing engineering organisation
- Exposure to cross-functional leadership and strategic projects
- Supportive and collaborative working environment
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Service Campaign Manager employer: HAYS Specialist Recruitment
As a Production Operative at our company, you will be part of a dynamic and supportive team dedicated to excellence in manufacturing. We offer competitive benefits, a positive work culture that values collaboration and innovation, and ample opportunities for personal and professional growth. Located in a thriving area, our workplace fosters a sense of community and pride in producing high-quality equipment that makes a difference.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
