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- Tasks: Manage maintenance schedules and coordinate with contractors for efficient operations.
- Company: Leading installation company based in Cardiff, known for its market presence.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Join a dynamic team with a focus on innovation and growth.
- Why this job: Be the key player in ensuring smooth operations and making a real difference.
- Qualifications: Strong organisational skills and experience in scheduling or coordination roles.
The predicted salary is between 30000 - 40000 £ per year.
Your new company is a market-leading installation company based in Cardiff.
Your new role as Scheduler / Coordinator involves the following responsibilities:
- Own the reactive maintenance process end-to-end: triage faults, raise and assign work orders in Sitetracker, and track to resolution within SLA.
- Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed, and completed on time.
- Monitor open work orders daily, identifying blockers and escalating SLA breach risks to the Network Operations Manager.
- Maintain accurate asset, fault, and resolution records to support reporting and audit requirements.
- Act as the primary day-to-day operational contact for a nationwide field maintenance contractor.
- Coordinate reactive call-outs and planned visits, aligning engineer dispatch with work order priority and SLA timelines.
- Track contractor performance against SLA, flagging trends or recurring shortfalls to the Network Operations Manager.
- Provide first-line remote technical assistance to field engineers across Alfen, Etrel, Tritium, and Wallbox charger hardware.
- Triage and diagnose faults using back-office CPO platform data before dispatching engineers where avoidable.
- Escalate unresolved issues with clear documentation.
Scheduler / Coordinator employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler / Coordinator
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills align with their needs, especially around managing maintenance processes and coordinating teams.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience with scheduling and coordination. Focus on how you've handled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just right for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Scheduler / Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduler / Coordinator role. Highlight your experience with maintenance processes, work order management, and any relevant software like Sitetracker. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to manage schedules, coordinate contractors, and provide technical support. Let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. We love candidates who can triage faults and manage blockers effectively. Share examples of how you've tackled challenges in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of the reactive maintenance process. Familiarise yourself with Sitetracker and how to manage work orders effectively. Being able to discuss specific examples of how you've triaged faults or managed schedules will show you're ready for the role.
✨Show Your Coordination Skills
Since you'll be coordinating with contractors and field engineers, prepare to talk about your experience in managing multiple tasks and priorities. Think of examples where you've successfully aligned schedules or resolved conflicts, as this will demonstrate your ability to handle the day-to-day operations.
✨Be Ready to Discuss SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Brush up on what SLAs mean and be prepared to discuss how you've monitored performance against them in previous roles. Highlight any instances where you identified risks or escalated issues effectively.
✨Technical Know-How is Key
You'll need to provide remote technical support, so be ready to showcase your technical knowledge. Familiarise yourself with the hardware mentioned in the job description, like Alfen and Wallbox chargers. If you have experience diagnosing faults or using back-office platforms, make sure to bring that up!