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- Tasks: Join a dynamic team to resolve 1st Line support tickets and enhance customer experience.
- Company: Established professional services company undergoing exciting transformation.
- Benefits: Up to £35,000 salary, hybrid working, 26 days annual leave plus bank holidays.
- Why this job: Be part of a supportive team and gain exposure to Cloud technologies.
- Qualifications: Experience in 1st Line support, excellent communication skills, and knowledge of Windows systems.
- Other info: Opportunity for career growth in a well-established organisation.
The predicted salary is between 24000 - 42000 £ per year.
Your new company: We are currently recruiting for a 1st Line Support Analyst to join a well-established professional services company going through a period of change and transformation. Two new positions have been created to join their service desk team on a permanent basis based out of Salisbury (hybrid). We have successfully filled one of those positions and are now looking for a second analyst to join the team!
Your new role: You will be joining an established Service Desk, reporting to the Service Desk Manager and working alongside the Service Delivery Manager, to resolve 1st Line tickets. We are ideally looking for someone who has worked in a similar sized organisation, supporting circa 1200 users (or more). You will have some experience in a Service Desk/1st Line role, and have excellent communication skills - able to adapt your communication style and approach to best suit the customer. This team puts the customer at the heart of what they do - so we’re looking for someone passionate, and able to demonstrate excellent customer service skills.
What you’ll need to succeed: We are looking for a Service Desk Analyst with some experience supporting Windows 10, 11, Office 2016, 2019 and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops and Android tablets. The organisation is currently predominantly on prem with plans to migrate to the Cloud in the next year or two - as part of the service desk, you will gain exposure to Cloud technologies as the organisation migrates to the Cloud - however, you don’t need current knowledge of Cloud for this role. Due to the nature of the organisation, you must hold a valid car driving licence and be eligible to undergo security clearance. Overall, we are looking for a hardworking and reliable Service Desk Analyst looking to join a well-established team and organisation.
What you’ll get in return: Salary of up to £35,000 depending on experience, hybrid working after probation, 26 days annual leave plus 8.
1st Line Support Analyst in Salisbury employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a 1st Line Support Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk roles and practice your answers. Make sure you can showcase your customer service skills and technical knowledge, especially around Windows and ITIL.
✨Tip Number 3
Tailor your approach! When you get an interview, make sure to highlight your experience with supporting users and troubleshooting devices. Show them you understand their needs and can adapt your communication style to fit their customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st Line Support Analyst in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Support Analyst role. Highlight your experience with Windows 10, Office 2016/2019, and any ITIL knowledge you have. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since communication is key in this role, don’t forget to showcase your excellent customer service skills in your application. Use examples that demonstrate how you've adapted your communication style to suit different customers.
Be Honest About Your Experience: If you’ve worked in a similar-sized organisation or have experience with ITSM tools, make sure to mention it! We appreciate honesty and want to know what you bring to the table, even if you’re still learning.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 10, 11, and Office 2016/2019. Be ready to discuss your experience with troubleshooting and configuring end-user devices, as this will likely come up during the interview.
✨Customer Service is Key
Since the company values customer service, prepare examples of how you've provided excellent support in previous roles. Think about specific situations where you adapted your communication style to meet a customer's needs.
✨Familiarise Yourself with ITIL
Even if you don't have extensive experience with ITIL, having a basic understanding of the framework can set you apart. Be prepared to discuss how ITIL principles can improve service delivery and ticket resolution.
✨Show Enthusiasm for Change
The company is going through a transformation, so express your excitement about being part of that journey. Talk about your adaptability and willingness to learn new technologies, especially as they migrate to the Cloud.
