Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced sales and customer service environment.
- Company: Join a thriving contact centre with a focus on customer satisfaction.
- Benefits: Competitive pay, career growth, and a supportive team culture.
- Other info: Exciting opportunities for personal and professional development await you.
- Why this job: Make a real difference by resolving customer issues and building strong relationships.
- Qualifications: Experience in sales or customer service management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
A hands-on Assistant Manager role supporting the daily operation of a high-volume sales and customer service contact centre. Responsible for team leadership, performance management, customer escalations and operational efficiency, while supporting and deputising for the Sales & Customer Services Manager. Business sector experience is highly desirable.
Key Responsibilities
- Act as the escalation point for complex customer complaints, resolving issues quickly and professionally.
- Build and maintain strong customer relationships, including management of key accounts.
- Review customer performance, spend and service levels, identifying opportunities for improvement.
SALES AND CUSTOMER RELATIONS ASSISTANT MANAGER employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SALES AND CUSTOMER RELATIONS ASSISTANT MANAGER
✨Tip Number 1
Network like a pro! Reach out to your connections in the sales and customer service sectors. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer relations and sales management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve successfully handled customer complaints or improved team performance. This will demonstrate your hands-on experience and leadership abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace SALES AND CUSTOMER RELATIONS ASSISTANT MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales and Customer Relations Assistant Manager role. Highlight any relevant experience in customer service and sales, as well as your ability to handle escalations and manage teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer relationships or resolved complex issues in the past.
Showcase Your Leadership Skills: Since this role involves team leadership, don’t forget to mention your experience in managing teams or projects. We want to see how you’ve motivated others and improved performance in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled complex customer complaints in the past. This will show that you can step up as an escalation point when needed.
✨Show Off Your Leadership Skills
As a potential Assistant Manager, you'll need to demonstrate your ability to lead a team. Think about times when you've motivated others or improved team performance. Be prepared to discuss your approach to performance management and how you handle team dynamics.
✨Understand the Business Sector
Familiarise yourself with the business sector relevant to the role. Research the company’s key accounts and their customer base. This knowledge will help you identify opportunities for improvement and show that you're genuinely interested in the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's customer relations strategies and team culture. This not only shows your interest but also helps you gauge if the company is the right fit for you.