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For Companies At a Glance
- Tasks: Provide expert technical support and solutions for plumbing products via phone and email.
- Company: Established plumbing supplier with a strong reputation and dedicated team.
- Benefits: Competitive salary, free parking, and generous annual leave.
- Other info: Opportunity to work collaboratively and develop problem-solving skills.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Strong plumbing background and excellent communication skills required.
The predicted salary is between 30000 - 36000 £ per year.
Your new company
We are recruiting on behalf of a well-established supplier of plumbing and related products that has been operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide.
Your new role
As a Plumbing Technical Support Advisor, you will join a team of four advisors dedicated to providing expert technical assistance to customers. You will handle queries via phone and email, offering practical solutions and guidance on a wide range of plumbing products. This is an advisory role, so you'll focus on troubleshooting, product compatibility, and helping customers resolve technical issues quickly and effectively.
What you'll need to succeed
- A strong plumbing background is essential; experience with gas systems is highly desirable.
- No formal qualifications are required, but practical hands-on experience is key.
- Excellent communication skills and the ability to explain technical information clearly.
- A customer-focused approach and strong problem-solving skills.
- Ability to work collaboratively within a team and manage multiple queries efficiently.
What you'll get in return
- A competitive salary between £30,000 - £36,000.
- Free on-site parking.
- 25 days annual leave plus.
Plumbing Technical Support Advisor employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Technical Support Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing industry and let them know you're on the lookout for a role. Sometimes, it's all about who you know, and a friendly nudge can lead to great opportunities.
✨Tip Number 2
Prepare for those tricky questions! Brush up on common plumbing scenarios and think about how you'd tackle them. Being able to demonstrate your problem-solving skills during an interview will set you apart from the crowd.
✨Tip Number 3
Show off your communication skills! Practice explaining complex plumbing concepts in simple terms. This will not only help you in interviews but also in your future role as a Plumbing Technical Support Advisor.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Plumbing Technical Support Advisor
Some tips for your application 🫡
Show Off Your Plumbing Knowledge: Make sure to highlight your plumbing background in your application. We want to see your hands-on experience and any specific skills you have, especially if you've worked with gas systems. This is your chance to shine!
Communicate Clearly: Since the role involves explaining technical information, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us you can break down complex topics into easy-to-understand terms.
Customer Focus is Key: We’re all about providing exceptional service, so make sure to convey your customer-focused approach in your application. Share examples of how you've helped customers in the past and how you tackle problem-solving.
Apply Through Our Website: To make things easier for us and you, please apply through our website. It streamlines the process and ensures your application gets to the right place quickly. We can't wait to hear from you!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Plumbing Stuff
Brush up on your plumbing knowledge before the interview. Be ready to discuss common issues, troubleshooting techniques, and product compatibility. This will show that you’re not just familiar with the basics but can also provide expert advice.
✨Practice Clear Communication
Since you'll be explaining technical information to customers, practice articulating complex concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with this. It’ll help you shine during the interview!
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Think of specific scenarios where you helped a customer or solved a tricky problem. This will demonstrate your ability to think on your feet and provide practical solutions.
✨Team Player Vibes
Emphasise your ability to work collaboratively. Share experiences where you’ve worked as part of a team to tackle challenges. This will highlight your customer-focused approach and show that you can manage multiple queries efficiently while supporting your colleagues.