Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tenancies, support tenants, and oversee estate management activities.
- Company: Join the Northern Ireland Housing Executive, the largest social landlord in NI.
- Benefits: Weekly pay, immediate start, and a chance to make a real impact.
- Why this job: Engage with communities and develop valuable skills in housing management.
- Qualifications: Degree or B-Tech qualification with relevant experience, or 5 GCSEs with extensive experience.
- Other info: Work from the Banbridge office and build professional networks.
The predicted salary is between 26000 - 30000 £ per year.
Your new company
The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit a Patch Manager on an ongoing temporary contract basis to work from their offices in Banbridge.
Your new role
You will provide a customer-focused housing management service which will include:
Tenancy Management & Sustainment:
Tenancy termination & management of Housing Executive empty properties (voids);
Tenancy commencement activities;
Tenancy management of existing and new tenancies and other tenure types existing within Housing Executive-managed estates / properties;
Secure tenants seeking to transfer to other social housing;Succession, assignment, joint tenancy & direct exchange applications;
Income Collection and rent account management in respect of new, existing and outgoing tenants.
Estate Management:
Planned maintenance and associated consultation, customer payments, organising, recording and monitoring associated decant and other arrangements for tenants as necessary;
Community involvement, community cohesion and community safety;
Liaison with the Housing Executive's leasehold unit regarding leaseholders within the patch, as necessary.
What you'll need to succeed
To be considered for this position, you must possess:
A degree-level qualification with a minimum of 1 year's relevant experience, or;A B-Tech Higher level qualification with a minimum of 2 years' relevant experience, or;5 GCSEs or equivalent, including minimum Grade C in Mathematics and English Language with at least 3 years' relevant experience.
Relevant experience must be directly related to housing management and must have been gained within a front-line customer support environment:
Experience of working in a customer-focused environment with a proven ability to deliver a high standard of customer service;
Ability to work effectively with partners and develop professional relationships and networks across a wide range of services;
Have good problem-solving skills, taking a pragmatic approach to understanding and solving complex issues;
Successfully managing and prioritising a challenging workload with a wide range of responsibilities;
Ability to communicate effectively with customers and other professionals in challenging situations.
What you'll get in return
This position offers an immediate start with the opportunity to work with Northern Ireland's largest social landlord. You will be paid via Hays on a weekly basis for all hours worked.
What you need to do now
Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be
Skills:
Patch Manager Housing Officer NIHE Housing
Benefits:
£31 586-£35 235 per annum
Patch Manager (NIHE) employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patch Manager (NIHE)
✨Tip Number 1
Familiarise yourself with the Northern Ireland Housing Executive's values and mission. Understanding their approach to housing management will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Network with current or former employees of the NIHE. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your customer service skills and problem-solving abilities. Being able to articulate these experiences clearly will set you apart during the interview process.
✨Tip Number 4
Stay updated on current issues in housing management and community engagement. Demonstrating your knowledge of relevant topics during discussions can highlight your passion for the role and your proactive approach to staying informed.
We think you need these skills to ace Patch Manager (NIHE)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and customer service. Use specific examples that demonstrate your ability to manage tenancies and work effectively with customers.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Patch Manager role. Emphasise your problem-solving skills and your experience in a front-line customer support environment.
Highlight Relevant Qualifications: Clearly state your qualifications, especially if you meet the degree or B-Tech requirements. If you have GCSEs, mention your grades in Mathematics and English Language to show you meet the basic criteria.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and professionals in challenging situations. This will demonstrate your ability to handle the demands of the role.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patch Manager. Familiarise yourself with tenancy management, estate management, and customer service expectations. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in housing management or customer support. Highlight specific examples where you've successfully managed tenancies or resolved complex issues, as this will show your suitability for the role.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've tackled challenging situations in the past. Employers are looking for candidates who can think critically and find practical solutions, so share your thought process during these scenarios.
✨Communicate Effectively
Practice clear and concise communication. Since the role involves liaising with tenants and other professionals, being able to articulate your thoughts well will be crucial. Consider conducting mock interviews to refine your communication skills.
