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For Companies At a Glance
- Tasks: Lead a team of engineers delivering IT services and drive service improvements.
- Company: Join a large public sector organisation making a difference in Bristol.
- Benefits: Earn £40 per hour with opportunities for professional growth.
- Why this job: Be part of a dynamic team, enhancing user experience and service delivery.
- Qualifications: Proven leadership in IT, SC clearance, and a full UK driving licence required.
- Other info: 6-month contract with potential for future opportunities.
Job Description
Field Service Team Leader
£40 per hour (Inside IR35)
6-Month Contract Bristol (On-site)
SC Clearance Required Driver Licence Required
Your new company
The end client is a large public sector organisation based in Bristol.
Your new role
- We're looking for an experienced IT Team Leader to join a major public sector programme in Bristol. You'll lead a team of 5-7 engineers delivering end-user IT services, ensuring SLA/KPI performance and driving service improvements. SC clearance and a full UK driving licence are essential.
- Lead daily operations and manage a team of engineers delivering contracted IT services.
- Run daily stand-ups to identify and manage issues proactively.
- Liaise with service managers and customer stakeholders to ensure smooth delivery.
- Use reporting and performance data to drive service improvements and forecast resourcing needs.
- Collaborate with internal teams including TRG and other service leads.
- Manage escalations, complaints, and dissatisfied users through to resolution.
- Support and suggest process improvements to enhance service and user experience.
- Conduct 1 to 1s, maintain team engagement, and ensure adherence to policies and procedures.
What you'll need to succeed
- Proven leadership in IT service delivery environments
- Strong organisational and customer service skills
- Good knowledge of Windows, Office tools, and ITIL (certification desirable)
- Familiarity with MOS processes/tools (training provided)
- SC Clearance (essential)
- Full UK driving licence (essential)
What you'll get in return
- £40 per hour
- A chance to work in a large public sector organisation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Onsite Field Services Team Leader employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Field Services Team Leader
✨Tip Number 1
Make sure to highlight your leadership experience in IT service delivery during any discussions. Be prepared to share specific examples of how you've successfully managed teams and improved service delivery in previous roles.
✨Tip Number 2
Familiarise yourself with the public sector environment and the specific challenges it faces. Understanding the nuances of working within this sector can give you an edge when discussing your approach to service improvements.
✨Tip Number 3
Network with professionals who have experience in similar roles or within the public sector. Engaging with them can provide insights into the expectations for the role and may even lead to valuable referrals.
✨Tip Number 4
Prepare to discuss your knowledge of ITIL and how it applies to service management. Being able to articulate how you've used ITIL principles to enhance service delivery will demonstrate your expertise and commitment to best practices.
We think you need these skills to ace Onsite Field Services Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in IT service delivery. Emphasise any relevant roles where you've managed teams and delivered end-user IT services, as this is crucial for the position.
Highlight Relevant Skills: In your application, clearly outline your organisational and customer service skills. Mention your familiarity with Windows, Office tools, and ITIL practices, as these are key requirements for the role.
Showcase Your Achievements: Include specific examples of how you've driven service improvements or managed escalations in previous roles. Quantifying your achievements can make a strong impact on your application.
Prepare for SC Clearance: Since SC clearance is essential for this role, be prepared to discuss your eligibility and any previous experience with security clearances in your application. This will demonstrate your readiness for the position.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Leadership Skills
As a Field Services Team Leader, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led teams in IT service delivery, focusing on your ability to manage daily operations and drive performance improvements.
✨Understand the Public Sector Environment
Familiarise yourself with the specific challenges and expectations of working within a public sector organisation. Be ready to discuss how you can navigate these challenges while ensuring high-quality service delivery and stakeholder satisfaction.
✨Prepare for Technical Questions
Brush up on your knowledge of Windows, Office tools, and ITIL practices. Expect technical questions that assess your understanding of these areas, as well as your ability to implement process improvements based on performance data.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would liaise with service managers and customer stakeholders. Highlight your experience in managing escalations and resolving complaints to showcase your customer service skills.
