Assistant Visitor Services Manager - Omagh JBLE1_NI

Your new company is a leading cultural institution dedicated to preserving, protecting and sharing heritage and stories with a wide and diverse audience. With multiple visitor sites and a significant collection, it plays a key role in education, tourism and community engagement. Focused on continuous improvement and innovation, the organisation is committed to delivering meaningful visitor experiences while fostering an inclusive, collaborative and values-driven culture. Employees are encouraged to contribute ideas, embrace change and deliver excellence in everything they do.

Your new role as Assistant Visitor Services Manager involves playing a key leadership role in delivering an outstanding end-to-end visitor experience within a high-footfall public environment. You will provide visible front-of-house leadership, managing and supporting a team responsible for admissions, retail operations and visitor engagement. Working closely with senior colleagues, you will ensure service standards are consistently high, operations run smoothly and visitors receive an engaging and memorable experience.

Key responsibilities include:

• Leading, motivating and developing a front-of-house and business support team
• Managing staff rotas, performance, absence and resource planning
• Supporting day-to-day operations, including acting as Duty Manager
• Driving retail performance, ensuring strong merchandising and achieving sales targets
• Overseeing ticketing, booking systems and visitor data reporting
• Supporting the delivery of events, group bookings and on-site activities
• Monitoring visitor feedback and implementing continuous service improvements
• Ensuring a welcoming, safe and high-quality environment for all visitors

This is a varied, hands-on role requiring a strong operational mindset and a passion for customer service excellence.

What you'll need to succeed:

Essential Shortlisting Criteria:

• A third level qualification AND 1 years' experience of managing staff and delivering high quality visitor services in a visitor attraction, public venue or similar environment. OR 3 years' experience of managing staff and delivering high quality visitor services in a visitor attraction, public venue or similar environment.
• Experience of assisting in the management and delivery of events and activities.
• Experience of leading, motivating and developing a team including training, performance management, absence management and roster management.
• Experience of effectively utilising a range of Front of House Systems including Retail and Admissions to extract and analyse data and produce reports.
• Experience of the use of IT tools including Word, Excel, Teams and E-Mail.
• Experience of acting as a Duty Manager.

Desirable Shortlisting Criteria:

• Demonstrable experience of day to day operational management in an environment with high footfall and large teams.
• Demonstrable experience of supporting the delivery of change projects or initiatives.

What you'll get in return:

This is a full time post and the successful candidate will work 37 hours per week on a rota which includes evenings, weekends and bank/public holidays. There will also be a requirement for occasional evening working and potentially, for occasional on-call cover. The post is graded on the EOI salary scale currently £33,542 - £34,231 per annum. The annual leave entitlement will be 25 days, rising to 30 days after 5 years' service plus 12 bank/public holidays. Option for the Northern Ireland Civil Service Pension Scheme.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.