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For Companies At a Glance
- Tasks: Manage tenancies and support housing services for the community.
- Company: Join Northern Ireland's largest social landlord, making a difference in housing.
- Benefits: Competitive salary, weekly pay, and immediate start.
- Why this job: Be part of a team that enhances community living and supports tenants.
- Qualifications: Degree or relevant experience in housing management required.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 27500 - 31500 £ per year.
Your new company
The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit a Patch Manager on a temporary contract basis to work from their offices in Newtownards.
Your new role
You will provide a customer-focused housing management service which will include:
- Tenancy Management & Sustainment: Tenancy termination & management of Housing Executive empty properties (voids); Tenancy commencement activities; Tenancy management of existing and new tenancies and other tenure types existing within Housing Executive managed estates / properties; Secure tenants seeking to transfer to other social housing; Succession, assignment, joint tenancy & direct exchange applications; Income Collection and rent account management in respect of new, existing and outgoing tenants.
- Estate Management: Planned maintenance and associated consultation, customer payments, organising, recording and monitoring associated decant and other arrangements for tenants as necessary; Community involvement, community cohesion and community safety; Liaison with the Housing Executive's leasehold unit regarding leaseholders within the patch, as necessary.
What you'll need to succeed
To be considered for this position, you must possess:
- A degree level qualification with a minimum of 1 year's relevant experience, or;
- A B-Tech Higher level qualification with a minimum of 2 years' relevant experience, or;
- 5 GCSEs or equivalent, including a minimum Grade C in Mathematics and English Language with at least 3 years' relevant experience.
Relevant experience must be directly related to housing management and must have been gained within a front-line customer support environment:
- Experience of working in a customer-focused environment with a proven ability of delivering a high standard of customer service;
- Ability to work effectively with partners and develop professional relationships & networks across a wide range of services;
- Have good problem-solving skills, taking a pragmatic approach to understanding and solving complex issues;
- Successfully managing and prioritising a challenging workload with a wide range of responsibilities;
- Ability to communicate effectively with customers and other professionals in challenging situations.
What you'll get in return
This position offers an immediate start with the opportunity to work with Northern Ireland's largest social landlord. You will be paid via Hays on a weekly basis for all hours worked.
What you need to do now
Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Patch Manager Housing Officer Housing Management Benefits: £32 597 - £36 363 per annum
Patch Manager (NIHE) in Newtownards employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patch Manager (NIHE) in Newtownards
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Northern Ireland Housing Executive. Understand their values and services so you can show how you fit into their mission during your chat.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you tackled complex issues, as this will impress interviewers looking for a Patch Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re in the loop for any updates.
We think you need these skills to ace Patch Manager (NIHE) in Newtownards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patch Manager role. Highlight your relevant experience in housing management and customer service, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing management and how your skills align with our needs. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex issues in previous roles. We love to see candidates who can think on their feet and find solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and doesn’t get lost in the shuffle!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of a Patch Manager. Brush up on tenancy management, income collection, and estate management. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing a customer-focused service, prepare examples from your past experience where you've excelled in customer service. Think about how you handled challenging situations and what you did to ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your pragmatic approach to problem-solving.
✨Build Professional Relationships
Talk about your experience in developing networks and working with partners. Highlight any collaborative projects you've been involved in, as this will show your ability to work effectively with others in a community-focused environment.
