At a Glance
- Tasks: Investigate complaints and systemic issues to improve public services.
- Company: Join a respected organisation making a positive difference in Northern Ireland.
- Benefits: Earn £20.72 per hour with hybrid working options and immediate start.
- Other info: Dynamic role with potential for extension and career growth.
- Why this job: Make a real impact on public services while developing your analytical skills.
- Qualifications: Degree level education or relevant work experience in analysis required.
The predicted salary is between 40000 - 43000 £ per year.
Your new company: This is an exciting opportunity to join a respected organisation that investigates complaints, systemic issues, and councillor conduct, making a positive difference to people and public services in Northern Ireland.
Your new role: As an Investigating Officer, you will work within a specialist team. You will:
- Investigate complaints and systemic issues impartially and in line with legislation
- Analyse large volumes of sensitive information and prepare detailed reports
- Communicate effectively with service users, public bodies, and stakeholders
- Manage a complex caseload, meeting deadlines and performance targets
- Make evidence-based recommendations to improve public services
This is a challenging and rewarding role where your work will directly influence service standards and outcomes for the public.
What you'll need to succeed:
- Educated to degree level (or equivalent) AND a minimum of 2 years' relevant work experience in collecting and analysing information to arrive at evidence-based, written conclusions OR a minimum of 4 years' relevant work experience in collecting and analysing information to arrive at evidence-based, written conclusions.
- Strong analytical skills and the ability to use sound and balanced judgement to support well-reasoned and appropriate decisions
- Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirements
- Excellent written communication skills with the ability to present and analyse evidence, and effectively communicate findings through letters and reports.
- Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales
- Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy
- Experience of carrying out challenging interviews to gather information
What you'll get in return:
- Hybrid working opportunities
- Immediate start
- Belfast City Centre office
- £20.72 per hour
- Role to September with possible extension
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Investigating Officer- Immediate start in Newtownabbey employer: HAYS Specialist Recruitment
Join a respected organisation in Belfast that is dedicated to making a positive impact on public services and community welfare. As an Investigating Officer, you will benefit from a supportive work culture that values integrity and impartiality, alongside opportunities for professional growth through challenging and meaningful work. With hybrid working options and competitive pay, this role offers a unique chance to influence service standards while enjoying a fulfilling career in a vibrant city.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Investigating Officer- Immediate start in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it's answering tough questions or discussing your experience, being articulate and confident can make a huge difference. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to make a difference in public services.
We think you need these skills to ace Investigating Officer- Immediate start in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Investigating Officer role. Highlight your relevant experience in collecting and analysing information, and don’t forget to showcase those excellent written communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've managed complex caseloads or communicated effectively with stakeholders.
Showcase Your Analytical Skills:Since this role requires strong analytical skills, be sure to include examples in your application that demonstrate your ability to analyse large volumes of sensitive information and make evidence-based recommendations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Legislation
Familiarise yourself with the relevant legislation and codes that govern the role of an Investigating Officer. This will not only show your commitment but also help you answer questions about how you would handle specific situations during the interview.
✨Showcase Your Analytical Skills
Prepare examples from your past experience where you've successfully analysed complex information and made evidence-based conclusions. Be ready to discuss how you approached these tasks and the impact of your recommendations.
✨Practice Your Communication
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using a mirror to refine your delivery, especially when discussing sensitive topics.
✨Demonstrate Empathy and Resilience
Be prepared to discuss how you handle challenging interviews and robust challenges. Highlight your interpersonal skills and provide examples of how you've shown empathy while maintaining professionalism in difficult situations.
