At a Glance
- Tasks: Lead a team to deliver top-notch maintenance services for housing association tenants.
- Company: Join Rural Housing Association, a community-focused organisation making a difference.
- Benefits: Enjoy hybrid working, a generous pension scheme, and health care support.
- Other info: Immediate start with excellent learning and development opportunities.
- Why this job: Make a real impact in the community while developing your career in property management.
- Qualifications: 5+ years in property management with supervisory experience required.
The predicted salary is between 39862 - 46142 £ per year.
Your new company
The services of Hays have been retained by our client, Rural Housing Association, to recruit a Maintenance Manager on a fixed term contract for a period of 15 months to cover a period of maternity leave.
Your new role
Reporting to the Development and Property Assets Director, you will be responsible for the delivery of a customer-focussed, cost-effective response and planned maintenance service to Association tenants. You will:
- Manage, develop, and motivate employees to deliver objectives in line with KPIs to drive a high-performance culture to ensure high quality standards, consistency of approach and compliance in all procedures.
- Continuously monitor and report on the performance of the maintenance service and implement improvement plans as and when required.
- Monitor the progress of all maintenance work (Response, Planned and Cyclical) and ensure projects are undertaken in accordance with Health and Safety legislation.
- Monitor and report on the performance of contractors, checking tenant satisfaction for all works (planned, cyclical, adaptations or response) completion times against the Association's Performance Standards and Targets.
- Seek to ensure all complaints are actioned and resolved in line with the Associations Complaints Policy.
- Oversee that all Response repair requests are processed and completed with proper response times, in line with the Association's Measured Term Contract.
- Achieve the Association's Key Performance Indicators and targets in relation to response repairs, change of tenancy repairs, adaptations, void management, servicing, pre- and post-inspections, invoice payments etc.
- Oversee the agreed planned cyclical maintenance programme to ensure completion within relevant timescales and standards.
- Ensure adaptations are completed in accordance with the procedures detailed in the DFC Housing Association Guide.
- Work with colleagues to ensure the completion of a void inspection schedule of works required for the re-let of void properties in line with the association's Void Management Policy.
What you'll need to succeed
To be considered for this role, you must possess:
- A relevant third level qualification.
- 5+ years of Property Management experience with at least 2 of those at a supervisory level.
- A proven track record in formulating and delivering programmes to performance targets, budget and achieving high levels of customer satisfaction.
- Strong proven procurement and contract management experience relating to the delivery of work programmes.
- Knowledge and experience of managing Measured Term Contracts and proven track record of delivery.
- Strong project management skills and proven track record of delivery.
- The ability to build and manage collaborative relationships with a range of stakeholders.
- Proven success in managing contractors, consultants, suppliers and budgets.
What you'll get in return
This role offers an immediate start and the opportunity to take up a key role with responsibility for the development and delivery of the planned and response maintenance service. Alongside the basic salary, Rural Housing offers a range of benefits to employees, including hybrid working, a great pension scheme (15.5% employer contribution), excellent supported learning/development opportunities, a paid health care plan which can provide help with dental, optician and medical costs and an EV Car and Cycle to Work scheme.
What you need to do now
Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Maintenance Manager (Housing Association) employer: HAYS Specialist Recruitment
Rural Housing Association is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture where collaboration and high performance are celebrated. With benefits such as hybrid working, a generous pension scheme, and comprehensive health care support, employees are empowered to thrive both personally and professionally in a role that directly impacts the community.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Manager (Housing Association)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Maintenance Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their maintenance processes and KPIs. This will help you showcase how your experience aligns with their needs and demonstrate that you're the perfect fit for the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your achievements in property management and how you've successfully managed contractors and budgets in the past.
✨Tip Number 4
Don't forget to apply through our website! It's super easy, and we want to see your application. Plus, it shows you're serious about joining our team and ready to take on the challenges of a Maintenance Manager role.
We think you need these skills to ace Maintenance Manager (Housing Association)
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read through the job description carefully. This will help you understand what the Rural Housing Association is looking for and tailor your application accordingly.
Showcase Your Experience:When writing your application, highlight your relevant experience in property management and any supervisory roles you've held. Use specific examples to demonstrate how you've met performance targets and ensured customer satisfaction.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure that your skills and experiences are easy to understand. This will make it easier for the hiring team to see why you're a great fit for the role.
Apply Through Our Website:Once you're happy with your application, make sure to apply through our website. This ensures that your application goes directly to us and helps streamline the process. We can't wait to hear from you!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Stuff
Make sure you brush up on your property management knowledge, especially around maintenance services and KPIs. Familiarise yourself with the specific challenges faced by housing associations, as this will show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since the role involves managing and motivating a team, be ready to share examples of how you've successfully led teams in the past. Highlight any strategies you've used to drive performance and maintain high standards.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with contractor performance or tenant complaints. Think through some scenarios in advance and prepare your responses to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about the current maintenance challenges the association faces or how success is measured in the role. It shows you're engaged and serious about contributing to their goals.
