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- Tasks: Manage housing services and support customers in a frontline role.
- Company: Join a large Housing Association in Derry / Londonderry.
- Benefits: Competitive salary, weekly pay, and potential for extension.
- Other info: Immediate start with opportunities for career growth.
- Why this job: Make a difference in the community while gaining valuable experience.
- Qualifications: Relevant qualifications and customer-facing experience required.
The predicted salary is between 35000 - 38000 £ per year.
Your new company The services of Hays have been retained by our client, a large Housing Association based in Derry / Londonderry, to recruit a Housing Officer on a temporary basis for a period of 2 months with the possibility of further extension.
Your new role You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association's policies and procedures including:
- Estate Management.
- Allocations and Void Management.
- Income Recovery / Rent Arrears Management.
- Anti-Social Behaviour Case Management.
What you'll need to succeed To be considered for this position, you must possess:
- A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience, or;
- A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience, or;
- A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience, or;
- A minimum of 3 years' experience working as a Housing Officer.
Additionally, you must have:
- Experience in the business use of Microsoft Office packages including Outlook, Word and Excel.
- A full current driving licence and access to a car.
Ideally, you will possess:
- Knowledge of working practices within housing organisations providing social housing.
- Working knowledge of the welfare benefit system and e-benefits.
- Working Knowledge of NIHE HMS system.
This position offers an immediate start and the opportunity to work with an established Housing Association. You will be paid via Hays on a weekly basis.
Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Housing Officer in Londonderry employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Londonderry
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Housing Officer in Londonderry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Officer role. Highlight your relevant experience in customer-facing roles and any specific housing qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about housing management and how your experience aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any experience with housing systems. We’re keen on candidates who can hit the ground running, so let us know how you’ve used these tools in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application goes directly to us. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Housing Officer. Familiarise yourself with estate management, income recovery, and anti-social behaviour case management. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer-facing experience and account management skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Get Tech-Savvy
Since you'll be using Microsoft Office packages, ensure you're comfortable with Outlook, Word, and Excel. Maybe even brush up on any housing management systems you've used before. Being tech-savvy can set you apart from other candidates.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the Housing Association's policies or their approach to community engagement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.