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For Companies At a Glance
- Tasks: Conduct user research to improve digital services and collaborate with a dynamic Agile team.
- Company: Join a leading consultancy focused on user-centred design and impactful digital solutions.
- Benefits: Competitive daily rate, remote work flexibility, and opportunities for professional growth.
- Why this job: Gain hands-on experience in user research while making a difference in digital services.
- Qualifications: Recent degree in relevant field and some research experience through projects or internships.
- Other info: Supportive environment with strong potential for career development and learning.
The predicted salary is between 62000 - 62000 £ per year.
Remote (with occasional UK travel - approx. 2-3 days per month) £310 per day | Inside IR35 Initial 7 months with strong extension potential SC eligibility required - 5 years of UK Residency
About the role
I'm working with a key consultancy client that's looking to bring in an enthusiastic Junior User Researcher to support the delivery of impactful, user-centred digital services. You'll be embedded within a multi-disciplinary Agile team, collaborating closely with product managers, designers, developers and stakeholders to understand real user needs and translate insight into meaningful service improvements. This is a great opportunity if you're early in your user research career and want hands-on experience working to GDS standards within a well-supported delivery environment.
What you'll be doing
- Plan and support user-centred research activities across the delivery life cycle
- Conduct qualitative and quantitative research such as interviews, usability testing and surveys
- Work alongside designers and delivery teams to shape research goals and test hypotheses
- Synthesise research findings into clear, actionable insights
- Communicate research outputs confidently through show-and-tells, playback sessions and written reports
- Ensure research activities align with GDS principles, ethics and accessibility standards
- Collaborate openly in Agile ceremonies and day-to-day team working
- Build your research capability while learning from experienced practitioners around you
Skills and experience I'm looking for
To be a strong match, your CV must clearly demonstrate experience in the skills below. Applications that do not reference these skills may not be flagged as relevant, so please ensure they are clearly evidenced.
You will bring:
- A recent degree (BSc/MSc or equivalent) in a relevant subject such as psychology, HCI, design, social sciences, health sciences or similar
- Hands-on research experience gained through university projects, dissertations, internships or placements
- Experience conducting or supporting user interviews, usability testing or surveys
- Strong written and verbal communication skills - you're comfortable presenting insights to different audiences
- A genuine interest in understanding user behaviours, needs and contexts
- Experience working collaboratively within Agile or user-centred teams
- A basic understanding of research ethics, informed consent and data protection
- An inclusive and accessible approach to user research
You'll also be proactive, curious, detail-oriented and comfortable engaging with participants, including in sensitive or complex contexts.
Desirable (not essential)
It's a bonus if you have exposure to:
- User research tools such as UserZoom, Optimal Workshop, Miro or Dovetail
- Usability testing methods, thematic analysis or affinity mapping
- Accessibility testing or remote research platforms
- Any experience within public-facing digital services or regulated environments
Why this role?
This is a fantastic opportunity if you want to build real-world user research experience, work on meaningful digital services, and develop your career within a supportive consultancy environment that values learning, collaboration and quality research practice.
Junior User Researcher in London employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the user research field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your research projects, even if they’re from university. This gives potential employers a taste of what you can do and how you think.
✨Tip Number 3
Prepare for interviews by practising common user research questions. Think about how you’d explain your research process and findings. Confidence is key, so rehearse until you feel ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing enthusiastic candidates who are eager to join our team!
We think you need these skills to ace Junior User Researcher in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in user research, especially any hands-on projects or internships. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit. We love seeing genuine interest in user behaviours and needs, so let that passion come through.
Showcase Your Communication Skills: Since strong written and verbal communication is key, make sure your application reflects this. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see you can present insights confidently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your User Research Basics
Before the interview, brush up on your understanding of user research methodologies. Be ready to discuss qualitative and quantitative methods, as well as how you’ve applied them in past projects or studies. This will show your enthusiasm and foundational knowledge in the field.
✨Prepare Real-Life Examples
Think of specific instances where you've conducted user interviews or usability testing. Prepare to share these experiences during the interview, highlighting your role, the challenges faced, and the insights gained. This will demonstrate your hands-on experience and ability to translate findings into actionable insights.
✨Familiarise Yourself with GDS Principles
Since the role requires alignment with GDS standards, make sure you understand these principles. Be prepared to discuss how you would ensure your research activities are ethical and accessible, showcasing your commitment to user-centred design.
✨Practice Your Communication Skills
As a Junior User Researcher, you'll need to present your findings clearly. Practice explaining your research outputs in a concise manner, as if you were presenting to different audiences. This will help you feel more confident during the interview and show that you can effectively communicate insights.