At a Glance
- Tasks: Manage housing services and support customers in a dynamic environment.
- Company: Join a leading Housing Association in Derry / Londonderry.
- Benefits: Competitive salary, weekly pay, and immediate start.
- Other info: Opportunity for extension and growth within a supportive team.
- Why this job: Make a difference in the community while developing your career.
- Qualifications: Relevant experience in customer service and housing management required.
The predicted salary is between 35000 - 38000 € per year.
Your new company
The services of Hays have been retained by our client, a large Housing Association based in Derry / Londonderry, to recruit a Housing Officer on a temporary basis for a period of 2 months with the possibility of further extension.
Your new role
You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association's policies and procedures including:
- Estate Management
- Allocations and Void Management
- Income Recovery / Rent Arrears Management
- Anti-Social Behaviour Case Management
What you'll need to succeed
To be considered for this position, you must possess:
- A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience, or;
- A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience, or;
- A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience, or;
- A minimum of 3 years' experience working as a Housing Officer.
Additionally, you must have:
- Experience in the business use of Microsoft Office packages including Outlook, Word and Excel.
- A full current driving licence and access to a car.
Ideally, you will possess:
- Knowledge of working practices within housing organisations providing social housing.
- Working knowledge of the welfare benefit system and e-benefits.
- Working Knowledge of NIHE HMS system.
What you'll get in return
This position offers an immediate start and the opportunity to work with an established Housing Association. You will be paid via Hays on a weekly basis.
What you need to do now
Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Housing Officer in London employer: HAYS Specialist Recruitment
Join a large Housing Association in Derry / Londonderry, where you will be part of a supportive work culture that prioritises employee development and community impact. With competitive pay and the opportunity for temporary to permanent roles, this position offers meaningful work in housing management, allowing you to make a real difference in people's lives while enjoying a collaborative environment.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Housing Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your relevant experience in housing management and customer service, and don’t forget to mention any specific qualifications that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with estate management and any knowledge of the welfare benefit system to show you understand the job.
Showcase Your Skills:Don’t just list your skills; demonstrate them! If you have experience with Microsoft Office or managing rent arrears, provide examples of how you’ve used these skills effectively in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application goes directly to us for consideration!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Housing Officer. Familiarise yourself with estate management, income recovery, and anti-social behaviour case management. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer-facing experience and account management skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Get Tech-Savvy
Since you'll be using Microsoft Office packages, ensure you're comfortable discussing how you've used Outlook, Word, and Excel in previous jobs. Maybe even mention any specific projects where these tools helped you succeed.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the Housing Association's policies or their approach to community engagement. This shows your genuine interest in the organisation and the role.
