Visitor Experience Officer in Lisburn

Your new company Hays are working with the Northern Ireland Assembly to recruit for a temporary Visitor Experience Officer.

Visitor Experience Officers are usually the first person visitors will meet in Parliament Buildings. They are responsible for the following main duties:

• Meeting and greeting visitors to Parliament Buildings;
• Signposting and providing information;
• Reception duties - signing visitors into the Building and issuing their security passes;
• Welcoming visitors in Parliament Buildings' Great Hall;
• Providing a range of guided tours of Parliament Buildings;
• Providing administrative and operational support for activities undertaken by the Visitor Experience team including, but not limited to, event organisation (internal and external).

Work Pattern: The duties of this post require attendance at Parliament Buildings on each working day. There may be occasional scope for working at home, subject to business need and at the discretion of the Head of standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday. The hours of work each day will be scheduled between 8.00am and 6.00pm. Working hours will be dictated by the mode of operation of the Northern Ireland Assembly (the Assembly) and will involve work into late evenings and on occasion, public holidays. You will also be required to work such additional hours as may from time to time be reasonable and necessary for the efficient performance of your duties. The Assembly Commission will provide at least 10 working days' notice of your work pattern for each week. As far as reasonably possible, you will be provided with 3 working days' notice of required overtime.

Uniform: Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet.

Training: You will be required to undertake and successfully complete both initial First Aid, Fire Safety and Fire Evacuation training courses which will include using the designated fire elevator and evacuation chairs, and as part of regular refresher training thereafter. This training is mandatory for Visitor Experience Team Members. You will also be required to complete training in relation to the Assembly Commission's Safeguarding and Child Protection Policy.

Main duties and responsibilities of the job:

• Providing high quality customer service to a diverse range of stakeholders and visitors;
• Greeting visitors at reception and providing information, signing in visitors and providing security passes;
• Welcoming visitors to Parliament Buildings and the Great Hall, maximising opportunities to engage, providing a warm, friendly welcome to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as required;
• Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner;
• Assisting the Visitor Experience Supervisor and the Visitor Experience Manager to continuously improve and develop the Visitor Experience team by providing input, ideas and feedback;
• Assisting with event management and delivery, problem solving and assisting event organisers as required;
• Working closely with colleagues within the Visitor Experience team and being flexible and dynamic in relation to service delivery;
• Building and maintaining good relationships with colleagues from other business areas and with Members;
• Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate;
• Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media;
• Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents;
• Managing own work to ensure the delivery of objectives;
• Providing high quality and timely administrative support, for example filing, photocopying and diary management;
• Inputting data and maintaining records in databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents;
• Organising and providing support to meetings, events and visits including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any queries;
• Recording information to support the production of minutes and draft minutes;
• Checking and processing invoices for payment through electronic payment system;
• Complying with the Northern Ireland Assembly Commission's (the Assembly Commission's) staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures;
• Carrying out other duties that the Assembly Commission reasonably requires of you.

What you'll need to succeed:

Essential Criteria: At the closing date for applications, applicants must have: GCE 'A' level passes A*-C in 2 separate subjects and 5 GCSEs at grade A*-C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated. AND At least 2 years' experience in a customer focused role of:

• Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers;
• Working as part of a close-knit team to deliver a range of customer focused services to a high standard;
• Problem solving, organising workload and giving attention to detail to ensure excellent service delivery;
• Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines.

OR At least 4 years' experience in a customer focused role of a) - d).

What you'll get in return: £15.14 per hour.

Start date ASAP. End date 29 Jan 2027. Closing Date Tuesday 01 September 2026, at noon. Date for informal meeting with the Hiring Manager Friday 04 September 2026, in Parliament Buildings.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.