Receptionist/Practice Manager in Lisburn

Your new company Hays are delighted to be recruiting on behalf of a well-established professional services organisation with multiple office locations across Northern Ireland. This is an excellent opportunity to join a busy and supportive team in a varied role that combines front-of-house responsibilities with office management, administration, finance support and compliance duties.

Your new role As Receptionist / Practice Manager, you will act as the first point of contact for clients and visitors, ensuring a professional and welcoming experience at all times. You will play a pivotal role in the day-to-day running of the office, supporting senior management across a broad range of administrative, operational and compliance responsibilities which will include:

• Meeting and greeting clients and visitors
• Managing incoming calls and directing enquiries appropriately
• Handling correspondence, emails, post and document management
• Diary management and administrative support to senior stakeholders
• Filing, archiving, photocopying and general office administration
• Liaising with external suppliers, contractors and cleaning services
• Ordering office and stationery supplies
• Supporting recruitment-related administration
• Maintaining client records and databases
• Assisting clients with portal access and account setup
• Managing credit control activities, debtor reporting and collection processes
• Processing sales invoices, receipts and client statements
• Supporting purchase ledger administration and payment processing
• Coordinating staff holiday requests and records
• Supporting health and safety compliance, including annual reviews and testing schedules
• Leading annual policy reviews and compliance updates
• Acting as Data Protection Officer and coordinating GDPR-related activities
• Supporting Anti-Money Laundering compliance processes

What you'll need to succeed To be considered for this role, you will demonstrate:

• Previous experience in a reception, office management, practice administration or business support role
• Strong organisational and multitasking abilities
• Excellent communication and interpersonal skills
• A professional and client-focused approach
• Experience managing confidential information with discretion
• Strong IT skills and confidence using databases and Microsoft Office applications
• The ability to prioritise workloads and work independently
• Experience supporting finance administration, invoicing or credit control would be advantageous
• Knowledge of GDPR, compliance or regulatory processes would be beneficial

What you'll get in return £30000 Permanent, full-time opportunity Diverse and varied workload Opportunity to work closely with senior leadership Supportive and collaborative working environment Long-term career stability within a respected professional services organisation Opportunity to develop further knowledge in compliance, operations and business management.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.