At a Glance
- Tasks: Provide top-notch support in a busy customer-focused team.
- Company: Join a well-established organisation with a supportive culture.
- Benefits: Earn £17.50 per hour with potential for extension.
- Other info: Immediate start in Belfast City Centre with great career growth.
- Why this job: Make a real difference in customer service and operations.
- Qualifications: Experience in admin or customer service, strong organisational skills.
The predicted salary is between 17.5 - 17.5 £ per hour.
Your new company Hays are delighted to be partnering with a well-established organisation in Northern Ireland to recruit a Customer Operations Officer.
This is an excellent opportunity to join a professional and customer-focused team that delivers high-quality services in a regulated environment.
The organisation offers a supportive culture, a collaborative working environment and opportunities for professional development.
Your new role As a Customer Operations Officer, you will be responsible for providing efficient administrative and operational support across a range of customer-facing processes.
Working within a busy team, you will manage documentation, maintain accurate records, liaise with internal and external stakeholders, and ensure customers receive a professional and responsive service.
Key responsibilities will include: Processing customer and operational documentation accurately and within agreed timeframes.
Maintaining records and updating internal systems and databases.
Liaising with customers and third-party stakeholders to support the progression of cases.
Managing customer enquiries and resolving queries effectively.
Supporting service delivery targets and operational objectives.
Ensuring compliance with data protection, confidentiality and operational procedures.
Contributing to process improvements and service enhancement initiatives.
What you'll need to succeed Previous experience in an administrative, operations or customer service environment.
Strong organisational skills with the ability to manage competing priorities.
Excellent attention to detail and a high degree of accuracy.
Strong IT skills, including Microsoft Word and Excel.
Excellent written and verbal communication skills.
A proactive approach to problem solving and customer service.
Ability to work effectively both independently and as part of a team.
Experience handling confidential or sensitive information.
Experience dealing with legal, financial or compliance-related documentation would be advantageous.
What you'll get in return £17.50 per hour Belfast City Centre Temp role with immediate start 3 months with potential for extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be
Skills: Customer Operations
- Administrative
- Compliance
Benefits: £17.50 per hour TPBN1_NI
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Officer in Lisburn
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like HAYS Specialist Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like HAYS Specialist Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Operations Officer in Lisburn
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to HAYS Specialist Recruitment.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in HAYS Specialist Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services HAYS Specialist Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
