At a Glance
- Tasks: Be the friendly voice for customers, handling calls, emails, and service requests.
- Company: Join a forward-thinking organisation dedicated to customer care and community support.
- Benefits: Earn £25,983.50 per year with a full-time role and great work-life balance.
- Other info: Enjoy a collaborative workplace with opportunities for growth and development.
- Why this job: Perfect for problem-solvers who thrive in a fast-paced environment and love helping others.
- Qualifications: GCSEs in English and Maths, plus experience in customer service or contact centres.
The predicted salary is between 25983 - 25983 £ per year.
Your new company joins a forward-thinking organisation that plays a vital role in supporting customers and communities through essential services. With a strong focus on customer care, safety, and innovation, the organisation is committed to delivering excellent service standards while fostering a collaborative and inclusive working environment.
Your new role as a Customer Advisor will be part of a dynamic Customer Services team, acting as the first point of contact for customers. You will handle a high volume of incoming and outgoing calls, emails, and service requests, ensuring every interaction is managed professionally. The role will be varied and fast-paced, including responding to customer enquiries, handling complaints, supporting emergency response processes, and coordinating appointments with field operatives. You will also play a key role in planning and scheduling maintenance work, maintaining accurate records, and ensuring all data is handled securely and in line with regulatory requirements. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a busy environment, and is passionate about delivering outstanding customer service.
What you'll need to succeed
- Demonstrable written communication skills
- Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above
- At least two years' experience working within a contact centre dealing with high volume telephone enquiries; OR
- At least three years' experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact and compliance requirements
- At least one year's administrative experience
- Excellent IT skills
- Ability to work as part of a team and on own initiative without supervision
- Ability to multitask various activities
- Excellent communication skills including a polite & friendly telephone manner
- Ability to remain calm and act with professionalism under pressure
- High level of accuracy and attention to detail
Desirable
- At least one year's experience managing appointments using a diary system
- Experience of updating high levels of data on a computer system
- Experience of complaint handling
What you'll get in return
£25,983.50 per annum, permanent full-time position, 37 hours per week, 8.30am - 5pm Monday - Thursday, 8.30am - 4.30pm on Friday, 1 late finish of 7pm per week.
Closing date is 22nd June 2026 at midnight.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Advisor in Lisburn employer: HAYS Specialist Recruitment
Join a forward-thinking organisation that prioritises customer care and innovation, offering a collaborative and inclusive work culture. As a Customer Advisor, you will benefit from a permanent full-time position with competitive pay, a supportive team environment, and opportunities for professional growth in a role that is both dynamic and rewarding.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Lisburn
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a lot of calls and emails, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Advisor in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Advisor role. Highlight your written communication skills and any relevant customer service experience to grab our attention!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering outstanding customer service and how you can contribute to our dynamic team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've successfully handled customer enquiries or complaints in the past. We love seeing how you tackle challenges and keep calm under pressure!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve handled difficult situations in the past, as this role is all about problem-solving and maintaining a positive experience for customers.
✨Showcase Your Communication Skills
Since this position requires strong written and verbal communication, practice articulating your thoughts clearly. You might even want to prepare examples of how you've effectively communicated with customers or resolved complaints in previous roles.
✨Demonstrate Your Multitasking Ability
This job will have you juggling multiple tasks at once, so be prepared to discuss how you manage your time and priorities. Think of specific instances where you successfully handled several responsibilities simultaneously without compromising on quality.
✨Familiarise Yourself with the Company
Research the organisation’s values and services. Understanding their commitment to customer care and innovation will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
