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- Tasks: Join a dynamic team as an IT Analyst, providing hardware and software support.
- Company: A leading global law firm advising ambitious organizations worldwide.
- Benefits: Enjoy flexible working options and a supportive environment for growth.
- Why this job: Be the first point of contact for IT issues and make a real impact.
- Qualifications: Experience in IT support, knowledge of hardware/software, and ITIL certification preferred.
- Other info: Opportunities tailored to your personal and professional goals await!
The predicted salary is between 32400 - 46800 £ per year.
Your new company As a leading global law firm, they advise many of the largest and most ambitious organisations worldwide. An exciting opportunity awaits an enthusiastic IT Analyst to join a dynamic team in Belfast. Reporting to the IT Manager, this role is pivotal in providing exceptional hardware and software support both remotely and on-site. As the first point of contact for all IT incidents, requests, and questions, the IT Analyst will handle tickets professionally and efficiently, ensuring timely and accurate solutions. Key Responsibilities: Provide prompt and positive hardware and software support. Serve as the first point of contact for IT incidents via ServiceNow, phone, email, and on-site. Accurately record and manage tickets at ServiceNow. Perform troubleshooting and document investigative actions and outcomes. Skills and Experience: Experience supporting multiple production environments. Up-to-date knowledge of hardware, software, servers, networking, and infrastructure. Proficiency in Microsoft Office applications, especially Outlook and Windows 10/365. Experience with Azure/Hybrid environments and various IT tools ITIL Foundation Certification is an advantage. Confident in remote support and major incident management. Behavioural Competencies: Acts on own initiative and prioritises work with the client in mind. Maintains composure under pressure and treats people with respect. Communicates positively and strives for personal and professional development. What\’s in it for you : They offer a supportive environment where high performance is expected and rewarded. You will have opportunities tailored to your personal and professional goals, ensuring you can grow and succeed with this global professional services organisation. What you\’ll get in return Flexible working options are available. What you need to do now If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now. If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be Skills: cisco exchange active directory Benefits: 27000
IT support analyst employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT support analyst
✨Tip Number 1
Familiarize yourself with ServiceNow, as it’s the primary tool for managing IT incidents in this role. Understanding how to navigate and utilize its features will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to hardware and software issues. Be prepared to discuss specific examples of how you've resolved technical problems in the past, as this will demonstrate your hands-on experience.
✨Tip Number 3
Highlight any experience you have with Azure or hybrid environments. This knowledge is particularly relevant for the role and can set you apart from other candidates who may not have this expertise.
✨Tip Number 4
Showcase your ability to maintain composure under pressure. Prepare to share instances where you successfully managed high-stress situations, as this aligns with the behavioral competencies they are looking for.
We think you need these skills to ace IT support analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Analyst position. Understand the key responsibilities and required skills, such as experience with ServiceNow and troubleshooting techniques.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly in hardware and software troubleshooting. Emphasize your familiarity with Microsoft Office applications and any experience with Azure/Hybrid environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled IT incidents in the past and your commitment to providing excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with hardware and software support. Highlight specific examples where you successfully resolved IT incidents, especially in a production environment.
✨Demonstrate Your Communication Skills
As the first point of contact for IT issues, effective communication is key. Practice explaining technical concepts in simple terms, and be ready to showcase how you maintain composure under pressure.
✨Familiarize Yourself with ServiceNow
Since you'll be managing tickets through ServiceNow, it’s beneficial to have a basic understanding of how the platform works. If possible, review its features and functionalities before the interview.
✨Emphasize Your Initiative and Client Focus
Prepare to discuss instances where you took the initiative to solve problems or improve processes. Show that you prioritize client needs and are committed to providing exceptional support.
