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- Tasks: Provide on-site IT support and collaborate on national projects.
- Company: Join a public sector organisation dedicated to environmental stewardship and innovation.
- Benefits: Enjoy a flexible working environment with opportunities for remote work and professional development.
- Why this job: Make a real impact while working in a supportive, purpose-driven culture.
- Qualifications: Strong customer service skills and hands-on IT support experience required.
- Other info: Full UK driving licence needed; engage in exciting IT transformation initiatives.
The predicted salary is between 30000 - 42000 £ per year.
This public sector organisation is focused on environmental stewardship, managing woodlands and natural habitats across the country. They are committed to innovation, sustainability, and providing reliable digital services to their staff and stakeholders.
You'll be the face of IT within a regional office, delivering essential on-site support and collaborating with national teams on broader initiatives. This role involves resolving technical incidents, maintaining equipment, and providing user support across multiple locations. You'll also have the chance to contribute to documentation, process improvements, and national IT projects. While the role is primarily office-based (4+ days a week), there may be opportunities for occasional remote work and travel to other locations.
What you'll need to succeed:
- Strong customer service and communication skills, with the ability to explain technical issues clearly and listen actively to user needs
- Hands-on experience supporting end-user devices including Windows 11, macOS, iOS, Android, printers, and telephony systems
- Proficiency with Microsoft 365 Enterprise administration (including Entra, Office, Teams, and other cloud-based services)
- Working knowledge of networking fundamentals such as TCP/IP, DNS, and DHCP, as well as physical network connectivity (Wi-Fi, cabling, Switches)
- Understanding of modern IT security best practices
- Comfortable working within policy and process, while also taking initiative and managing your own workload
- Experience collaborating within an IT team and with third-party vendors or partners to resolve technical issues
- Enthusiastic and approachable, with a passion for IT and a proactive mindset
- Full, clean UK driving licence
What you'll get in return:
You'll join a national IT team in a varied and rewarding role that offers professional development, collaboration, and the chance to contribute to meaningful environmental goals. In addition to a competitive salary, the role offers a flexible working environment, opportunities to engage in exciting IT transformation initiatives, and the satisfaction of supporting a purpose-driven organisation.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
IT Support Analyst employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Microsoft 365, and networking fundamentals. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively communicated technical issues to non-technical users. This will highlight your ability to connect with staff and stakeholders, which is crucial for this position.
✨Tip Number 3
Research the organisation's commitment to environmental stewardship and sustainability. Being knowledgeable about their mission can help you align your answers with their values during the interview, making you a more appealing candidate.
✨Tip Number 4
Prepare to discuss your experience working collaboratively within IT teams and with third-party vendors. Highlighting your teamwork skills and ability to resolve technical issues collectively will show that you're a great fit for their collaborative environment.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with end-user devices and Microsoft 365. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to communicate technical issues clearly. Mention your enthusiasm for IT and how it aligns with the organisation's environmental goals.
Showcase Technical Skills: In your application, emphasise your hands-on experience with Windows 11, macOS, and networking fundamentals. Provide specific examples of how you've resolved technical incidents in the past.
Highlight Team Collaboration: Discuss your experience working within an IT team and collaborating with third-party vendors. This will show that you can work effectively in a team environment, which is crucial for this role.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Customer Service Skills
Since this role requires strong customer service abilities, be prepared to share examples of how you've effectively communicated with users in the past. Highlight your active listening skills and your approach to resolving technical issues in a user-friendly manner.
✨Demonstrate Technical Proficiency
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Microsoft 365, and networking fundamentals. Be ready to discuss your hands-on experience with these systems and how you've supported end-users in previous roles.
✨Emphasise Team Collaboration
This position involves working closely with both IT teams and third-party vendors. Prepare to discuss your experiences collaborating on projects or resolving issues, showcasing your ability to work well within a team environment.
✨Express Your Passion for IT
Let your enthusiasm for IT shine through during the interview. Share any personal projects or interests related to technology, and explain how they align with the organisation's commitment to innovation and sustainability.
