At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users across multiple sites.
- Company: A growing organisation focused on innovation and technology in Northern Ireland and the UK.
- Benefits: Career progression to IT Manager, competitive salary, and a collaborative team environment.
- Other info: Opportunity to broaden skills with new technologies and projects.
- Why this job: Join a dynamic team and make a real impact while advancing your IT career.
- Qualifications: 3+ years in IT support, strong Windows and Microsoft 365 experience required.
The predicted salary is between 30000 - 40000 £ per year.
Your Company
A well-established and growing organisation with operations across Northern Ireland and the wider UK is seeking to expand its IT function. With a focus on continuous improvement and innovation, the business is investing in its technology landscape and offering an exciting opportunity to join a collaborative and forward-thinking IT team. This is a great opportunity to join a company where IT plays a key role in business success, with real scope for career development across a wide range of systems and technologies.
Your Role
As an IT Service Desk Analyst, you will provide hands-on technical support to business users across multiple sites. Working as part of a small but dynamic team, you will be responsible for troubleshooting issues, maintaining systems, and supporting the rollout of new technologies. This role offers an exciting and real opportunity for progression to an IT Manager role over a period of around a year.
Key responsibilities will include:
- Providing end-user support across desktops, laptops and mobile devices.
- Supporting Microsoft environments including Windows 11, Microsoft 365, and cloud-based platforms.
- Managing and maintaining core infrastructure such as Active Directory, Group Policy and print services.
- Supporting networking components including DNS, DHCP, switches and firewalls.
- Working with third-party vendors to ensure high-quality service delivery.
- Contributing to IT projects and system improvements across the organisation.
You will also have the opportunity to broaden your skill-set by getting involved in new system implementations and IT initiatives.
What You Need to Succeed
To be successful in this role, you will bring a strong foundation in IT support along with a proactive and solution-focused mindset. Key requirements include:
- Minimum of 3 years' experience in a hands-on IT support role within a busy environment.
- Strong experience supporting Windows environments, including Windows 11 and Windows Server.
- Experience with Microsoft 365 technologies including Entra, Teams, Exchange Online, OneDrive and SharePoint.
- Understanding of networking fundamentals such as DNS, DHCP and firewall/switch support.
- Experience supporting mobile devices (iOS and Android).
- Ability to work independently and resolve issues through completion.
- Strong communication skills with the ability to support non-technical users.
Desirable (but not essential):
- Exposure to ITIL processes or service desk frameworks.
- Experience with In tune or device configuration policies.
- Knowledge of project delivery methodologies.
A full driving licence and access to transport will be required due to occasional travel across sites.
What You Need to Do Now
If you're an experienced IT professional looking for your next challenge in a supportive and evolving environment, we'd love to hear from you. Apply now with your up-to-date CV or get in touch for a confidential discussion about this opportunity.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Service Desk Engineer to move to IT Lead/Manager TLNT1_NI employer: HAYS Specialist Recruitment
Join a well-established and growing organisation in Northern Ireland that prioritises innovation and continuous improvement within its IT function. With a collaborative work culture and a strong focus on employee development, this role not only offers hands-on technical support experience but also provides a clear pathway to advance into an IT Lead or Manager position within a year. Enjoy the benefits of working in a dynamic team environment where your contributions directly impact business success and you can broaden your skill set through involvement in exciting IT projects.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
