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For Companies At a Glance
- Tasks: Support customers through the order process and deliver top-notch service.
- Company: Join a family-run, award-winning manufacturing leader in Cookstown.
- Benefits: Earn £27k plus a 10% bonus, enjoy 32 days holiday, and a pension.
- Other info: Flexible hours and excellent career progression opportunities await you.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Strong communication skills and ability to thrive under pressure.
The predicted salary is between 27000 - 29700 £ per year.
The company: Our client, an award-winning organisation based in Cookstown is firmly established as one of Europe's largest manufacturing organisations and is a market leader in their industry. They are a family run company and have successfully been trading for over 30 years and now have sites across Europe. They are recruiting for an Internal Sales Support Advisor. This is a full-time permanent job. Working 37.5 hours a week, the company can be flexible with starting and finishing times. You will be offered a salary of circa £27k plus 10% bonus and 32 days holidays.
Key Responsibilities:
- As the key contact for customers throughout the order process, you must deliver customer excellence with strong verbal and written communication skills, an excellent telephone manner and have the ability to deal with high-pressure situations in a calm and positive manner.
- In addition, you will have an ability to be commercially proactive to close opportunities and increase revenue where available.
- Ensure that all customer enquiries are handled and executed within the agreed parameters, with a focus of our customer service communication being best in class. Multi-tasking between answering the phone and imputing orders at the same time is a key requirement.
- Process orders to an exceptionally accurate level to ensure the customer receives the best experience possible.
- Working with the wider sales teams to develop and grow sales with existing and potential customers.
- Produce quotes and close opportunities. Upsell to customers to increase products specification and volume.
- Identify opportunities and make proactive calls with a view to increase revenue. Have a good understanding of product offerings and process knowledge of all product range, to an extent to be able to answer customer queries via telephone, email and face to face and be a brand ambassador for the company.
- Maintain ERP & CRM system in-line with the organisation and market demands, striving for operational efficiencies where necessary.
- Liaise effectively with all internal teams to provide the customer with the best experience possible.
What you get in return:
You will get a starting salary circa £27k, plus 10% bonus, 32 days holidays, 5% pension and excellent career progression with a leading engineering firm.
Internal sales support advisor TLNT1_NI employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal sales support advisor TLNT1_NI
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the key contact for customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 3
Be proactive! Don’t just wait for opportunities to come to you. Reach out to potential contacts within the company or network with current employees on LinkedIn. Show them you’re eager to contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the role and ready to take the next step in your career with us.
We think you need these skills to ace Internal sales support advisor TLNT1_NI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Sales Support Advisor role. Highlight your customer service skills and any experience you have in sales support or administration. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've handled customer enquiries or worked under pressure, as these are key aspects of the job.
Show Off Your Communication Skills: Since strong verbal and written communication skills are crucial for this position, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and what makes them a market leader in their industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Internal Sales Support Advisor, strong verbal and written communication skills are crucial. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer queries or high-pressure situations in the past.
✨Demonstrate Proactivity
The role requires a commercially proactive mindset. Be ready to discuss how you've identified opportunities in previous roles and how you approached them. Think of specific instances where you upsold or improved customer experiences, as this will highlight your ability to drive revenue.
✨Familiarise Yourself with ERP & CRM Systems
Since maintaining ERP and CRM systems is part of the job, it’s beneficial to have a basic understanding of these tools. If you’ve used similar systems before, mention that experience. If not, express your willingness to learn quickly, as this shows adaptability and eagerness to succeed.