At a Glance
- Tasks: Support customers through the order process and ensure top-notch service.
- Company: Join a family-run, award-winning manufacturing leader in Cookstown.
- Benefits: Earn £27k plus a 10% bonus, enjoy 32 days holiday, and a pension.
- Other info: Flexible hours and great career progression opportunities await you!
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Strong communication skills and ability to thrive under pressure.
The predicted salary is between 27000 - 29700 £ per year.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
The company: Our client, an award-winning organisation based in Cookstown is firmly established as one of Europe's largest manufacturing organisations and is a market leader in their industry. They are a family run company and have successfully been trading for over 30 years and now have sites across Europe. They are recruiting for an Internal Sales Support Advisor. This is a full-time permanent job. Working 37.5 hours a week, the company can be flexible with starting and finishing times. You will be offered a salary of circa £27k plus 10% bonus and 32 days holidays.
Key Responsibilities:- As the key contact for customers throughout the order process, you must deliver customer excellence with strong verbal and written communication skills, an excellent telephone manner and have the ability to deal with high-pressure situations in a calm and positive manner.
- In addition, you will have an ability to be commercially proactive to close opportunities and increase revenue where available.
- Ensure that all customer enquiries are handled and executed within the agreed parameters, with a focus of our customer service communication being best in class.
- Multi-tasking between answering the phone and imputing orders at the same time is a key requirement.
- Process orders to an exceptionally accurate level to ensure the customer receives the best experience possible.
- Working with the wider sales teams to develop and grow sales with existing and potential customers.
- Produce quotes and close opportunities. Upsell to customers to increase products specification and volume.
- Identify opportunities and make proactive calls with a view to increase revenue.
- Have a good understanding of product offerings and process knowledge of all product range, to an extent to be able to answer customer queries via telephone, email and face to face and be a brand ambassador for the company.
- Maintain ERP & CRM system in-line with the organisation and market demands, striving for operational efficiencies where necessary.
- Liaise effectively with all internal teams to provide the customer with the best experience possible.
What you get in return: You will get a starting salary circa £27k, plus 10% bonus, 32 days holidays, 5% pension and excellent career progression with a leading engineering.
Internal sales support advisor employer: HAYS Specialist Recruitment
As a family-run company with over 30 years of experience, our client in Cookstown stands out as an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With a competitive salary of circa £27k, a 10% bonus, and 32 days of holiday, employees enjoy a balanced work-life environment alongside opportunities for career progression within one of Europe's largest manufacturing organisations.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal sales support advisor
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the key contact for customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your phone manner.
✨Tip Number 3
Be proactive during your interviews! Think of ways you can upsell or improve customer service based on what you know about the company. Bring ideas to the table; it shows initiative and that you’re ready to contribute from day one.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Internal sales support advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Internal Sales Support Advisor role. Highlight your customer service experience and any relevant sales support skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've excelled in similar positions, and don’t forget to show your enthusiasm for joining us at StudySmarter.
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and market position. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Master the Art of Communication
As an Internal Sales Support Advisor, strong communication skills are key. Practice articulating your thoughts clearly and confidently. Consider role-playing common interview scenarios with a friend to refine your verbal and written communication skills.
✨Showcase Your Multi-Tasking Skills
Since the role requires handling multiple tasks simultaneously, prepare examples from your past experiences where you successfully managed competing priorities. Highlight how you maintained accuracy and customer satisfaction under pressure.
✨Prepare for Proactive Selling Questions
Expect questions about upselling and identifying opportunities. Think of specific instances where you’ve successfully closed sales or increased revenue. Be ready to discuss your approach to understanding customer needs and how you can apply that in this role.
