At a Glance
- Tasks: Manage customer calls, log jobs, and support engineers in a dynamic environment.
- Company: Established building services company with nearly 50 years of industry leadership.
- Benefits: Starting salary of £24,000, 30 days holiday, and a supportive work culture.
- Other info: Permanent position with great career growth opportunities.
- Why this job: Join a market leader and develop your skills in a rewarding administrative role.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 24000 - 24000 € per year.
The company: Our client based in Portadown is a building services company trading for nearly 50 years and is firmly established as a market leader in their industry. They are recruiting for a Service Administrator on a permanent basis. Hours of work is Monday - Thursday 8-4.45 and Friday 8-12.45.
The role: As Service Administrator your duties will include:
- Answering customer phone calls
- Recording in detail jobs from clients
- Log all call job details onto the computer database
- Creating job orders
- Closing jobs after work is completed
- Raise purchase orders
- Working with engineers and clients
The Requirements: To be considered for the role your CV will demonstrate proven ability in an administrative, customer service role, have excellent attention to detail, strong computer skills and good organisational skills.
The Opportunity: Our client offers starting salary of £24,000 plus depending on experience, 30 days holidays, great working environment and the opportunity to work with a market leader in their industry.
What to do next: If you are interested in this role call Brian in Hays or email your CV.
Helpdesk Administrator employer: HAYS Specialist Recruitment
Our client in Portadown is an esteemed building services company with nearly 50 years of experience, offering a supportive work culture and a competitive starting salary of £24,000. Employees enjoy 30 days of holiday and the chance to grow within a market-leading organisation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Make sure you know the company inside out! Research their history, values, and what makes them a market leader. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering customer calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and eager to learn more about the role and the company. Think about what you want to know regarding the team dynamics or the tools they use for job management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of our resources!
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative and customer service roles. We want to see how your skills match the requirements, so don’t be shy about showcasing your attention to detail and strong computer skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. We love seeing enthusiasm, so let us know what excites you about working with a market leader in the building services industry.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your job details and experiences are easy to read. Avoid jargon and get straight to the point – we want to know what makes you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the building services company. Understand their history, values, and what makes them a market leader. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Helpdesk Administrator, customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills and how you ensure customer satisfaction.
✨Demonstrate Attention to Detail
Given the role's focus on recording job details and logging information accurately, be ready to discuss how you maintain attention to detail in your work. You could mention specific tools or methods you use to stay organised and error-free.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
