At a Glance
- Tasks: Be the first point of contact, handle enquiries, and support clients with compassion.
- Company: Join a respected organisation dedicated to helping individuals who have experienced trauma.
- Benefits: Earn £13.75 per hour with hybrid working options and meaningful work.
- Other info: Opportunity for a 3-6 month assignment with immediate start.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: 5 GCSEs or equivalent, plus relevant experience in a supportive role.
The predicted salary is between 13.75 - 13.75 £ per hour.
Your new company Hays are working in partnership with a respected public-facing organisation that provides essential support services to individuals who have experienced trauma. The organisation is committed to delivering high-quality, compassionate support and maintaining the highest standards of professionalism and confidentiality.
Your new role involves acting as the first point of contact for individuals accessing the service. This is a varied and rewarding role combining reception duties, administration and records management. You will handle client enquiries, process registrations, maintain accurate records and support the wider administrative function.
Key responsibilities
- Client Services
- Act as the first point of contact for individuals, both in person and by telephone
- Respond to and resolve queries professionally and sensitively
- Provide guidance and support, including checking documentation
- Accurately record messages and refer queries where appropriate
- Process client consultation forms and incoming documentation in line with procedures
- Draft correspondence to clients and third parties
- Provide administrative support to the wider service
- Records Management
- Maintain accurate electronic and paper-based filing systems
- Record all client interactions in line with organisational policies
- Ensure data accuracy and integrity at all times
- Collate and present information as requested
- Maintain strict confidentiality and adhere to data protection regulations
- Reception & General Administration
- Participate in a rota to cover reception between 9am and 5pm
- Manage incoming calls and welcome visitors
- Provide front-line support and guidance to service users
- Provide administrative support to managers and the wider team
- Contribute to continuous improvement of administrative processes
- Professionalism & Development
- Maintain high standards of personal accountability and conduct
- Promote a positive and collaborative working environment
- Adhere to organisational policies and professional standards
- Support ongoing service development and quality improvement
What you'll need to succeed
To be considered, you must meet one of the following:
- A minimum of 5 GCSEs (or equivalent) including English and Mathematics, plus at least 2 years' relevant experience
- At least 5 years' relevant experience in a similar environment
You must also demonstrate:
- Experience dealing effectively with vulnerable individuals, including those affected by trauma
- Experience maintaining electronic and paper-based administrative systems
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience updating and using databases to generate reports
- Strong written communication skills, including drafting formal correspondence
Desirable criteria
- Experience handling sensitive and confidential information in line with GDPR
- Previous experience working with vulnerable adults
What you'll get in return
Opportunity to work in a meaningful role supporting individuals in need. 3-6-month assignment with immediate start at £13.75 per hour. Hybrid working.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Health and Wellbeing Administrator employer: HAYS Specialist Recruitment
As a Production Operative at our company, you will be part of a dynamic and supportive team dedicated to excellence in manufacturing. We offer competitive benefits, a positive work culture that values collaboration and innovation, and ample opportunities for personal and professional growth. Located in a thriving area, our workplace fosters a sense of community and pride in producing high-quality equipment that makes a difference.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Health and Wellbeing Administrator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HAYS Specialist Recruitment.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HAYS Specialist Recruitment.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HAYS Specialist Recruitment, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Health and Wellbeing Administrator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HAYS Specialist Recruitment.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HAYS Specialist Recruitment.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HAYS Specialist Recruitment. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HAYS Specialist Recruitment. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HAYS Specialist Recruitment’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
