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- Tasks: Coordinate field engineers and optimise resource allocation for repair tasks.
- Company: Join a leading recruitment agency focused on connecting talent with opportunities.
- Benefits: Enjoy a hybrid work model and competitive daily rates.
- Why this job: Be part of a dynamic team that values collaboration and efficiency in a fast-paced environment.
- Qualifications: Experience in resource allocation, customer service, and project coordination is essential.
- Other info: This role offers a chance to improve processes and make a real impact.
Duration: 6 months
Location: Sheffield/Hybrid (3 days on site)
Rate: £203.17 - £253.96 per day, umbrella (in scope)
The key areas for the role will be to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising allocation systems from day. There is also a requirement to manage escalations/date expedites in a timely and professional manner via written and verbal communications, as well as working closely with Area Engineering and Control Managers.
- Work closely and collaboratively with the field engineers as appropriate to ensure best customer fit
- Monitor field allocation systems to ensure effective deployment of field resource
- Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource
- Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA.
- Effectively deploy Field resource to ensure maximum utilisation and efficiency
- Work in a collaborative way that ensures the availability of resources within agreed lead times
- Work closely with the Central Resourcing Co-ordinator
- Manage the Switch & Power Routines activities as appropriate
- Seek to continually improve the controls' processes and ways of working
- Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA's
Essential to have:
- Field resource allocation
- Escalation management
- Job enablement
- Field Engineer Coordination
- Project Coordination
- Customer service - Handling customers
- Planning skills
- Rota/Calendar management
Engineer Resource Controller/Field Engineer Coordinator employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Resource Controller/Field Engineer Coordinator
✨Tip Number 1
Familiarise yourself with the specific allocation systems mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your escalation management skills. Be prepared to discuss past experiences where you've successfully managed customer escalations, as this is a key part of the role.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare examples of how you've improved processes in previous roles. The job description mentions a desire for continual improvement, so showcasing your ability to enhance efficiency will set you apart from other candidates.
We think you need these skills to ace Engineer Resource Controller/Field Engineer Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field resource allocation, escalation management, and project coordination. Use specific examples that demonstrate your skills in customer service and planning.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with the role and express your enthusiasm for working collaboratively with field engineers and management.
Highlight Relevant Skills: In your application, emphasise your skills in rota/calendar management and task enablement. Mention any experience you have with monitoring field allocation systems and managing customer escalations effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Understand the Role Requirements
Make sure you thoroughly understand the key responsibilities of the Engineer Resource Controller/Field Engineer Coordinator role. Familiarise yourself with concepts like resource allocation, escalation management, and customer service to demonstrate your knowledge during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples from your past experiences where you successfully managed escalations or optimised resource allocation, and be ready to discuss these in detail.
✨Showcase Your Communication Skills
Since the role involves a lot of communication with field engineers and other departments, be prepared to showcase your verbal and written communication skills. Practice articulating your thoughts clearly and concisely, as this will be crucial in your interactions.
✨Demonstrate Collaborative Mindset
Highlight your ability to work collaboratively with various teams. Share examples of how you've worked effectively with others to achieve common goals, especially in high-pressure situations, as this is essential for the role.
