Employee Relations Officer

Your new company Hays are working in conjunction with a renowned organisation in Birmingham who are looking to recruit a permanent HR Employee Relations Officer on a permanent basis. This would be to provide high‑quality, accurate HR administration and act as the first point of contact for all operational HR and employee relations enquiries.

Your new role As an Employee Relations Officer, your role will involve:

• Employee Relations Support: Act as the first point of contact for employee relations queries, providing initial advice to managers, employees, and external stakeholders. Provide administrative support to the Assistant Director of Employee Relations and Employee Relations Advisors. Assist with diary management, including scheduling ER surgeries and meetings. Prepare and issue documentation such as hearing packs, meeting notes, invite and outcome letters, and external reference requests. Support pre‑employment Occupational Health referrals under guidance from the ER team. Track progress of external referrals (e.g., Occupational Health, Access to Work). Assist with scheduling exit interviews.
• Absence & Case Management: Monitor employee absence levels and identify cases meeting short‑ or long‑term absence triggers in line with policy. Update and maintain the Case Management Review log ahead of weekly meetings. Issue Nil Pay and Half Pay letters and follow up on absence records and fixed‑term contract actions. Manage the daily workflow of People Services inboxes in line with service KPIs. Maintain accurate employee records and support annual data cleansing activities. Support the management and archiving of employee records in line with retention policies. Assist with the weekly collation and distribution of People Services metrics. Support the Talent and Operations Team when required. Administer employee rewards and benefits (e.g., EAP access, eye care vouchers, benefits platform). Maintain records for employees on sponsorship licences and escalate updates to the Assistant Director of Employee Relations.
• Recruitment & Selection Support: Support managers during interviews, providing guidance on interview techniques, scoring, feedback, and decision‑making. Prioritise and manage workload effectively, meeting departmental KPIs. Maintain confidentiality and comply with Data Protection and GDPR requirements. Adhere to organisational policies, procedures, and health and safety regulations. Support safeguarding and the promotion of welfare. Participate in appraisal processes and undertake relevant training. Promote and support equality, diversity, and inclusion. Undertake any other reasonable duties commensurate with the role.

What you’ll need to succeed: CIPD Level 3 (achieved, working towards, or willing to work towards) or equivalent. Minimum 2 years' HR generalist administration experience. Experience providing basic advice on employment terms, conditions, and HR policies. Strong literacy and numeracy skills (Level 2). Experience maintaining comprehensive HR records. Ability to produce accurate and complex employment documentation. Excellent attention to detail and accuracy. Strong communication and interpersonal skills, including handling sensitive and confidential matters. Proven ability to prioritise workload and manage conflicting deadlines. Proficiency in Microsoft Office applications. Experience using HR information systems. Demonstrable customer service experience. Strong clerical and administrative skills, including minute‑taking and drafting contracts/letters. Ability to work independently and collaboratively. Flexible, proactive, and able to use initiative. Understanding of Data Protection and GDPR principles. Results‑focused with a hands‑on approach.

What you need to do now: If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.