At a Glance
- Tasks: Engage with customers via phone, email, and face-to-face to process orders and resolve queries.
- Company: Dynamic design and manufacturing firm in Dungannon focused on customer satisfaction.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a collaborative setting.
- Why this job: Join a passionate team and make a real difference in customer service.
- Qualifications: Customer-focused, detail-oriented, and proficient in Microsoft Office.
The predicted salary is between 26000 - 27000 € per year.
Customer service administrator - Dungannon
Your new company
I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and passionate about providing a great environment for its staff. The hours of work are Monday-Thursday 8.30-5.30 and Friday 8.30-1.30.
Your new role
- Deal directly with customers either by telephone, electronically or face to face
- Take customers orders and process orders onto a bespoke system
- Help customers use our online portal and process orders
- Ownership of queries and projects
- Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
- Learn how to utilise our databases to improve customer satisfaction
- Internal and external reporting
- Oversight of operations to ensure client SLA's are being achieved
- Work with other departments to provide support and meet deadlines
What you'll need to succeed
- Customer focused
- Strong attention to detail
- Professional and presentable - Good telephone manner
- Good team worker
- Can cope well under pressure of deadlines
- Flexible and highly motivated
- Good knowledge of Microsoft Office programs (Excel, Word)
- Good Knowledge of IT systems
What you'll get in return
You will be offered an excellent salary, an opportunity to work for a great employer that invests in its people and excellent career progression.
Servicing Agent - Customer Services in Dungannon employer: HAYS Specialist Recruitment
This design and manufacturing firm in Dungannon is an exceptional employer, dedicated to fostering a supportive work environment that prioritises employee well-being and professional growth. With a strong commitment to customer service excellence, the company offers competitive salaries, flexible working hours, and ample opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Servicing Agent - Customer Services in Dungannon
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, especially under pressure. This will help you feel more confident when discussing your experience during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and eager to learn more about the role and the company culture. Plus, it gives you a chance to see if it’s the right fit for you!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Servicing Agent - Customer Services in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Attention to Detail:In your application, pay close attention to spelling and grammar. A well-presented application shows us that you have the strong attention to detail we’re looking for in a servicing agent.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the design and manufacturing firm. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with customers. Highlight your ability to handle queries, process orders, and maintain a positive attitude under pressure. This is crucial for a servicing agent role!
✨Demonstrate Attention to Detail
Since the job requires strong attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to keep track of orders and manage data effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how they measure success in customer service. This shows that you're engaged and thinking about how you can contribute to their goals.
