At a Glance
- Tasks: Engage with customers via phone, email, and face-to-face to process orders and resolve queries.
- Company: Dynamic design and manufacturing firm in Dungannon focused on customer satisfaction.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Flexible hours with a great work-life balance and opportunities for growth.
- Why this job: Join a passionate team and make a real difference in customer service.
- Qualifications: Customer-focused, detail-oriented, and proficient in Microsoft Office.
The predicted salary is between 26000 - 27000 € per year.
Customer service administrator - Dungannon
Your new company
I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and a great environment for its staff. The hours of work are Monday-Thursday 8.30-5.30 and Friday 8.30-1.30.
Your new role
- Deal directly with customers either by telephone, electronically or face to face
- Take customers orders and process orders onto a bespoke system
- Help customers use our online portal and process orders
- Ownership of queries and projects
- Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
- Learn how to utilise our databases to improve customer satisfaction
- Internal and external reporting
- Oversight of operations to ensure client SLA's are being achieved
- Work with other departments to provide support and meet deadlines
What you'll need to succeed
- Customer focused
- Strong attention to detail
- Professional and presentable - Good telephone manner
- Good team worker
- Can cope well under pressure of deadlines
- Flexible and highly motivated
- Good knowledge of Microsoft Office programs (Excel, Word)
- Good Knowledge of IT systems
What you'll get in return
You will be offered an excellent salary, an opportunity to work for a great employer that invests in its people and excellent career progression.
Customer Service Advisor - Monday - Thursday in Dungannon employer: HAYS Specialist Recruitment
This design and manufacturing firm in Dungannon is an exceptional employer, dedicated to fostering a supportive work environment that prioritises employee well-being and development. With a strong focus on customer satisfaction, the company offers competitive salaries, excellent career progression opportunities, and a collaborative culture that encourages teamwork and innovation. Employees can enjoy a balanced work schedule from Monday to Thursday, allowing for a fulfilling work-life balance while contributing to meaningful projects.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Monday - Thursday in Dungannon
✨Tip Number 1
Get to know the company before your interview! Research their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or tricky situations. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role and the company. Plus, it gives you a chance to see if this is the right fit for you too.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Customer Service Advisor - Monday - Thursday in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your customer service experience and any relevant IT skills, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've gone above and beyond for customers in the past.
Showcase Your Attention to Detail:In your application, pay close attention to spelling and grammar. A well-presented application shows us that you care about the details, which is crucial for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the design and manufacturing firm. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've dealt with customers successfully. Highlight your ability to handle queries, process orders, and maintain a positive attitude under pressure. This is crucial for a Customer Service Advisor role.
✨Demonstrate Attention to Detail
Since the job requires strong attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to keep track of orders and manage data effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company.
