At a Glance
- Tasks: Engage with customers via phone, email, and face-to-face to process orders and resolve queries.
- Company: Dynamic design and manufacturing firm in Dungannon focused on customer satisfaction.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Flexible hours and opportunities for professional growth in a collaborative setting.
- Why this job: Join a passionate team and enhance your customer service skills while making a real impact.
- Qualifications: Customer-focused, detail-oriented, and proficient in Microsoft Office, especially Excel.
The predicted salary is between 26000 - 27000 € per year.
Your new company
I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and a great environment for its staff. The hours of work are Monday-Thursday 8.30-5.30 and Friday 8.30-1.30.
Your new role
- Deal directly with customers either by telephone, electronically or face to face
- Take customers orders and process orders onto a bespoke system
- Help customers use our online portal and process orders
- Ownership of queries and projects
- Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
- Learn how to utilise our databases to improve customer satisfaction
- Internal and external reporting
- Oversight of operations to ensure client SLA's are being achieved
- Work with other departments to provide support and meet deadlines
What you'll need to succeed
- Customer focused
- Strong attention to detail
- Professional and presentable - Good telephone manner
- Good team worker
- Can cope well under pressure of deadlines
- Flexible and highly motivated
- Good knowledge of Microsoft Office programs (Excel, Word)
- Good Knowledge of IT systems
What you'll get in return
You will be offered an excellent salary, an opportunity to work for a great employer that invests in its people and excellent career progression.
Customer service Administrator(Excel) in Dungannon employer: HAYS Specialist Recruitment
This design and manufacturing firm in Dungannon is an exceptional employer, dedicated to fostering a supportive work environment that prioritises employee well-being and professional growth. With a commitment to customer satisfaction and a collaborative team culture, employees enjoy competitive salaries, flexible working hours, and ample opportunities for career advancement, making it a rewarding place to build a meaningful career.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer service Administrator(Excel) in Dungannon
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with them better. Plus, it shows you're genuinely interested in being part of their team!
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a tricky customer or a tech issue. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Don’t forget to showcase your Excel skills! Be prepared to discuss how you've used Excel in past roles, especially for tasks like reporting or data management. It’s a key part of the job, so let them know you’ve got it covered.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer service Administrator(Excel) in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills, especially with Excel. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to our awesome environment. Keep it friendly and professional!
Showcase Your Attention to Detail:In this role, attention to detail is key. Use your application to demonstrate how you've successfully managed tasks that require precision, whether it's processing orders or creating reports.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle queries and complaints effectively, as this role is all about providing top-notch service. Be ready to share examples of how you've successfully dealt with customers in the past.
✨Excel Skills Are Key
Since the job requires good knowledge of Excel, make sure you can confidently discuss your experience with it. Prepare to talk about specific functions or tasks you've completed using Excel, like data entry or creating reports. If possible, practice a few Excel exercises beforehand to refresh your skills.
✨Demonstrate Team Spirit
This role involves working closely with other departments, so be prepared to discuss your teamwork experiences. Think of examples where you collaborated with others to meet deadlines or improve processes. Show that you're flexible and can adapt to different team dynamics.
✨Stay Calm Under Pressure
The ability to cope well under pressure is crucial for this position. During the interview, you might be asked how you handle stressful situations. Share specific instances where you managed tight deadlines or challenging customer interactions, highlighting your problem-solving skills and resilience.
