At a Glance
- Tasks: Engage with customers via phone, email, and face-to-face to process orders and resolve queries.
- Company: Innovative design and manufacturing firm in Dungannon with a supportive team culture.
- Benefits: Competitive salary of £26k-£27k, excellent career progression, and a great working environment.
- Other info: Flexible hours and a dynamic workplace that values its employees.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Customer-focused, detail-oriented, and proficient in Microsoft Office.
The predicted salary is between 26000 - 27000 € per year.
Your new company
I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and a great environment for its staff. They are a very innovative, ambitious company and want someone who mirrors these attributes. You will join a great working environment, superb luxury offices, and be part of a dedicated supportive team. The hours of work are Monday-Thursday 8.30-5.30 and Friday 8.30-1.30. Salary is £26k-£27k.
Your new role
- Deal directly with customers either by telephone, electronically or face to face
- Take customers orders and process orders onto a bespoke system
- Help customers use our online portal and process orders
- Ownership of queries and projects
- Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
- Learn how to utilise our databases to improve customer satisfaction
- Internal and external reporting
- Oversight of operations to ensure client SLA's are being achieved
- Work with other departments to provide support and meet deadlines
What you'll need to succeed
- Customer focused
- Strong attention to detail
- Professional and presentable - Good telephone manner
- Good team worker
- Can cope well under pressure of deadlines
- Flexible and highly motivated
- Good knowledge of Microsoft Office programs (Excel, Word)
- Good Knowledge of IT systems
What you'll get in return
You will be offered an excellent salary, an opportunity to work for a great employer that invests in its people and excellent career progression.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Customer service administrator JBLE1_NI in Dungannon employer: HAYS Specialist Recruitment
This innovative design and manufacturing firm in Dungannon is an excellent employer, offering a supportive team environment and superb luxury offices. With a strong focus on employee growth and satisfaction, they provide competitive salaries and opportunities for career progression, making it a rewarding place to work for those passionate about customer service.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer service administrator JBLE1_NI in Dungannon
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, especially under pressure. This will help you feel more confident when discussing your experience during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and presentable. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer service administrator JBLE1_NI in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant IT skills, as these are key for this role.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for customer service and your ability to work under pressure. This is your chance to show us how you mirror our innovative and ambitious spirit!
Be Professional and Presentable:Since this role involves direct communication with customers, ensure your application materials are polished and professional. A good telephone manner starts with clear and concise writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the design and manufacturing firm. Understand their values, products, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their innovative team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you dealt with challenging customers or went above and beyond to ensure satisfaction. This will demonstrate your customer-focused mindset.
✨Demonstrate Attention to Detail
In a role that involves order processing and administration, attention to detail is crucial. During the interview, highlight instances where your meticulous nature made a difference. You could even mention how you’ve used tools like Excel to manage data accurately.
✨Prepare for Teamwork Questions
As a customer service administrator, you'll need to work closely with other departments. Be ready to discuss your experience in team settings, how you handle pressure, and your flexibility in adapting to different roles within a team. This will show that you’re a great fit for their supportive environment.
