At a Glance
- Tasks: Engage with customers via phone, email, and face-to-face to process orders and resolve queries.
- Company: Dynamic design and manufacturing firm in Dungannon focused on customer satisfaction.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Join a passionate team and make a real difference in customer service.
- Qualifications: Customer-focused, detail-oriented, and proficient in Microsoft Office.
The predicted salary is between 26000 - 27000 € per year.
Customer service administrator - Dungannon
Your new company
I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and a great environment for its staff. The hours of work are Monday-Thursday 8.30-5.30 and Friday 8.30-1.30.
Your new role
- Deal directly with customers either by telephone, electronically or face to face
- Take customers orders and process orders onto a bespoke system
- Help customers use our online portal and process orders
- Ownership of queries and projects
- Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
- Learn how to utilise our databases to improve customer satisfaction
- Internal and external reporting
- Oversight of operations to ensure client SLA's are being achieved
- Work with other departments to provide support and meet deadlines
What you'll need to succeed
- Customer focused
- Strong attention to detail
- Professional and presentable - Good telephone manner
- Good team worker
- Can cope well under pressure of deadlines
- Flexible and highly motivated
- Good knowledge of Microsoft Office programs (Excel, Word)
- Good Knowledge of IT systems
What you'll get in return
You will be offered an excellent salary, an opportunity to work for a great employer that invests in its people and excellent career progression.
Customer Service & Administration Associate in Dungannon employer: HAYS Specialist Recruitment
This design and manufacturing firm in Dungannon is an exceptional employer, dedicated to fostering a supportive work environment that prioritises both customer satisfaction and employee well-being. With a commitment to professional development and a strong emphasis on teamwork, employees can expect excellent career progression opportunities alongside a competitive salary and a healthy work-life balance.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Administration Associate in Dungannon
✨Tip Number 1
Get to know the company before your interview! Research their values and culture, especially since they’re passionate about customer service. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves dealing with customers directly, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel and Word, as well as any IT systems you might encounter. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service & Administration Associate in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service & Administration Associate role. Highlight your customer-focused approach and any relevant experience with IT systems or Microsoft Office.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Be sure to mention your attention to detail and ability to work under pressure, as these are key for this role.
Showcase Your Communication Skills:Since you'll be dealing directly with customers, it's important to demonstrate your excellent communication skills in your application. Use clear and professional language, and don’t forget to mention your good telephone manner!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the design and manufacturing firm. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to remain calm under pressure and how you ensured customer satisfaction. This is crucial for a role that revolves around customer interaction.
✨Demonstrate Attention to Detail
Since the role requires processing orders and managing reports, be ready to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to double-check your work, as this will resonate well with the interviewers.
✨Be Ready for Teamwork Questions
As a Customer Service & Administration Associate, you'll need to collaborate with various departments. Prepare to discuss how you've worked effectively in teams before, perhaps by sharing a story about a successful project where teamwork was key to achieving a deadline.
