At a Glance
- Tasks: Assist customers via phone, email, and face-to-face while processing orders.
- Company: Dynamic design and manufacturing firm in Dungannon with a focus on customer service.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a collaborative setting.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Customer-focused, detail-oriented, and proficient in Microsoft Office.
The predicted salary is between 26000 - 27000 € per year.
Customer service administrator - Dungannon
Your new company
I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and passionate about providing a great environment for its staff. The hours of work are Monday-Thursday 8.30-5.30 and Friday 8.30-1.30.
Your new role
- Deal directly with customers either by telephone, electronically or face to face
- Take customers orders and process orders onto a bespoke system
- Help customers use our online portal and process orders
- Ownership of queries and projects
- Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
- Learn how to utilise our databases to improve customer satisfaction
- Internal and external reporting
- Oversight of operations to ensure client SLA's are being achieved
- Work with other departments to provide support and meet deadlines
What you'll need to succeed
- Customer focused
- Strong attention to detail
- Professional and presentable - Good telephone manner
- Good team worker
- Can cope well under pressure of deadlines
- Flexible and highly motivated
- Good knowledge of Microsoft Office programs (Excel, Word)
- Good Knowledge of IT systems
What you'll get in return
You will be offered an excellent salary, an opportunity to work for a great employer that invests in its people and excellent career progression.
Client Service Support Representative in Dungannon employer: HAYS Specialist Recruitment
This design and manufacturing firm in Dungannon is an exceptional employer, dedicated to fostering a supportive work environment that prioritises both customer satisfaction and employee well-being. With a commitment to professional development and a flexible work schedule, employees can expect not only competitive salaries but also ample opportunities for career progression within a collaborative team culture.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Support Representative in Dungannon
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Client Service Support Representative. This will help you feel more confident during interviews and showcase your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Client Service Support Representative in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Attention to Detail:In your application, pay close attention to spelling and grammar. A well-presented application shows us that you have the attention to detail we’re looking for, especially in a role that involves order processing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the design and manufacturing firm. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about client service support, prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to remain calm under pressure and how you ensured customer satisfaction.
✨Demonstrate Attention to Detail
Given the importance of accuracy in order processing and administration, be ready to discuss how you ensure attention to detail in your work. You might want to mention specific tools or methods you use to double-check your work.
✨Be Ready for Technical Questions
Brush up on your knowledge of Microsoft Office programs and any IT systems relevant to the role. Be prepared to discuss how you've used these tools in previous roles, especially in relation to data entry and reporting.
