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For Companies At a Glance
- Tasks: Provide on-site and remote desktop support, troubleshoot hardware, and manage Dell laptops.
- Company: Join a private sector organisation in Edinburgh focused on tech support.
- Benefits: Enjoy an 8-month contract with potential for growth and hands-on experience.
- Why this job: Perfect for tech enthusiasts who love problem-solving and helping others.
- Qualifications: Experience in desktop support and good customer service skills required.
- Other info: A driving licence may be needed for supporting various client sites.
The predicted salary is between 30000 - 42000 £ per year.
Your new company and role
Hays' client is a private sector organisation based in Edinburgh. The organisation is looking for you to assist them on an initial 8-month contract with providing both on-site and remote desktop support. This role will be on-site, thus the client requires you to be an easy commute away.
This role will consist of the following:
- Providing on-site and remote desktop support to end-users
- Perform standard hardware break-fix tasks, including troubleshooting and repairing laptops, desktops and peripherals
- Manage and support Dell laptops, ensuring certification standards are met
- Utilise ServiceNow or similar platforms for logging and updating support calls
- Support and maintain Citrix environments
- Deliver excellent customer service, addressing user issues professionally and promptly
What you'll need to succeed
- Experience with providing both on-site and remote desktop support
- Experience providing hardware break-fix with desktops, laptops and peripherals
- Good customer service skills
- Enjoys working as part of a team and also the ability to use your own initiative
- Driving licence may be required as there may be a requirement to support other client sites in Scotland
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Desktop Support employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support
✨Tip Number 1
Familiarise yourself with the specific tools and platforms mentioned in the job description, such as ServiceNow. Being able to demonstrate your knowledge of these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience with hardware break-fix tasks. Prepare examples of past situations where you successfully troubleshot and repaired desktops or laptops, as this will showcase your hands-on skills and problem-solving abilities.
✨Tip Number 3
Since the role requires excellent customer service skills, think of scenarios where you've provided outstanding support. Be ready to discuss how you handled difficult situations or resolved user issues promptly and professionally.
✨Tip Number 4
If you have a driving licence, mention it! The ability to support multiple client sites can be a significant advantage, so make sure to highlight your flexibility and willingness to travel if needed.
We think you need these skills to ace Desktop Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, both on-site and remote. Include specific examples of hardware break-fix tasks you've successfully completed, as well as any experience with ServiceNow or similar platforms.
Craft a Strong Cover Letter: Write a cover letter that emphasises your customer service skills and your ability to work both independently and as part of a team. Mention your enthusiasm for the role and how your skills align with the company's needs.
Highlight Relevant Certifications: If you have any certifications related to desktop support or IT, make sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to the field.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop support, particularly with hardware break-fix tasks. Highlight specific examples of troubleshooting and repairing laptops, desktops, and peripherals to demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since excellent customer service is crucial for this role, think of instances where you successfully resolved user issues. Be ready to explain how you handled difficult situations and maintained professionalism under pressure.
✨Familiarise Yourself with Relevant Tools
Make sure you know about ServiceNow or similar platforms used for logging support calls. If you have experience with Citrix environments, be prepared to discuss that as well, as it will show your readiness for the role.
✨Demonstrate Teamwork and Initiative
This position requires both teamwork and the ability to work independently. Prepare examples that illustrate how you've successfully collaborated with others while also taking the initiative to solve problems on your own.
