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- Tasks: Manage housing services and support customers in a dynamic environment.
- Company: Join a large Housing Association in Derry / Londonderry.
- Benefits: Competitive salary, weekly pay, and potential for extension.
- Other info: Immediate start with opportunities for career growth.
- Why this job: Make a difference in the community while gaining valuable experience.
- Qualifications: Relevant qualifications and customer-facing experience required.
The predicted salary is between 35000 - 38000 £ per year.
Your new company: The services of Hays have been retained by our client, a large Housing Association based in Derry / Londonderry, to recruit a Housing Officer on a temporary basis for a period of 2 months with the possibility of further extension.
Your new role: You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association's policies and procedures including:
- Estate Management
- Allocations and Void Management
- Income Recovery / Rent Arrears Management
- Anti-Social Behaviour Case Management
What you'll need to succeed: To be considered for this position, you must possess:
- A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience, or;
- A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience, or;
- A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience, or;
- A minimum of 3 years' experience working as a Housing Officer.
Additionally, you must have:
- Experience in the business use of Microsoft Office packages including Outlook, Word and Excel.
- A full current driving licence and access to a car.
Ideally, you will possess:
- Knowledge of working practices within housing organisations providing social housing.
- Working knowledge of the welfare benefit system and e-benefits.
- Working Knowledge of NIHE HMS system.
What you'll get in return: This position offers an immediate start and the opportunity to work with an established Housing Association. You will be paid via Hays on a weekly basis.
What you need to do now: Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Housing Officer TLNT1_NI in Derry employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer TLNT1_NI in Derry
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their needs, especially in areas like estate management and customer service.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your relevant experience in housing management and how it can benefit the organisation.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to make a difference in housing.
We think you need these skills to ace Housing Officer TLNT1_NI in Derry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Officer role. Highlight your relevant experience in customer-facing roles and any specific housing qualifications you have. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, be sure to showcase your experience with estate management, income recovery, and anti-social behaviour case management. Use examples that demonstrate your ability to handle these responsibilities effectively.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send. A polished application shows us you mean business!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the link provided!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Housing Officer. Familiarise yourself with estate management, allocations, and income recovery processes. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer-facing experience and account management skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Get Tech-Savvy
Since you'll be using Microsoft Office packages, be ready to discuss your proficiency with Outlook, Word, and Excel. Maybe even mention any specific projects where you used these tools effectively to manage housing-related tasks.
✨Understand the Bigger Picture
Research the housing association's policies and the welfare benefit system. Being knowledgeable about the NIHE HMS system can give you an edge. It shows that you're proactive and genuinely interested in contributing to their mission.