At a Glance
- Tasks: Manage housing services and support customers in a dynamic environment.
- Company: Join a leading Housing Association in Derry / Londonderry.
- Benefits: Competitive salary, weekly pay, and potential for extension.
- Other info: Immediate start with opportunities for career growth.
- Why this job: Make a difference in the community while gaining valuable experience.
- Qualifications: Relevant qualifications and customer-facing experience required.
The predicted salary is between 35000 - 38000 € per year.
Your new company The services of Hays have been retained by our client, a large Housing Association based in Derry / Londonderry, to recruit a Housing Officer on a temporary basis for a period of 2 months with the possibility of further extension.
Your new role You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association's policies and procedures including:
- Estate Management.
- Allocations and Void Management.
- Income Recovery / Rent Arrears Management.
- Anti-Social Behaviour Case Management.
What you'll need to succeed To be considered for this position, you must possess:
- A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience, or;
- A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience, or;
- A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience, or;
- A minimum of 3 years' experience working as a Housing Officer.
Additionally, you must have:
- Experience in the business use of Microsoft Office packages including Outlook, Word and Excel.
- A full current driving licence and access to a car.
Ideally, you will possess:
- Knowledge of working practices within housing organisations providing social housing.
- Working knowledge of the welfare benefit system and e-benefits.
- Working Knowledge of NIHE HMS system.
This position offers an immediate start and the opportunity to work with an established Housing Association. You will be paid via Hays on a weekly basis.
Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Housing Officer in Derry employer: HAYS Specialist Recruitment
Join a large Housing Association in Derry / Londonderry, where you will be part of a supportive and dynamic team dedicated to providing essential housing services. With a strong focus on employee development, this role offers opportunities for growth and the chance to make a meaningful impact in the community. Enjoy a competitive salary and the benefits of working in a collaborative environment that values your contributions.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Derry
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform. Remember, confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Housing Officer in Derry
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what the Housing Officer role entails and how your experience aligns with the requirements.
Tailor Your CV and Cover Letter:When applying, we recommend tailoring your CV and cover letter to highlight your relevant experience in housing management and customer service. Use keywords from the job description to show that you’re a perfect fit for the role.
Showcase Your Skills:Don’t forget to showcase your skills in Microsoft Office and any relevant housing qualifications. Mention specific examples of how you've successfully managed accounts or dealt with anti-social behaviour in previous roles.
Apply Through Our Website:Finally, make sure to apply through our website using the provided link. This ensures your application is processed correctly and gives us all the info we need to consider you for the position!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Housing Officer. Familiarise yourself with estate management, allocations, and income recovery processes. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer-facing experience and account management skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Get Tech-Savvy
Since you'll be using Microsoft Office packages, ensure you're comfortable discussing how you've used tools like Excel for data management or Word for report writing. If you have experience with housing management systems, be ready to talk about that too!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the Housing Association's policies or their approach to anti-social behaviour case management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
